Balshy Fishing Posted September 9, 2015 Posted September 9, 2015 Was anybody's order left at the facility within the past few days? It updated on my tracking last night at 1036 and said it was and I haven't heard ANYTHING since. Should I be concerned?
Super User Choporoz Posted September 9, 2015 Super User Posted September 9, 2015 About what? I don't understand much of what you wrote....TW has never been the fastest kid on the block...or even close....if you got charged, you'll get your stuff....if you don't, then call TW....nobody here can help you with your order
Super User fishballer06 Posted September 9, 2015 Super User Posted September 9, 2015 Considering there was a national holiday 2 days ago, and there being a 15% sale over the entire weekend, I wouldn't get my panties all in a bunch on only the second business day after all of that. I don't know what your tracking says, but it could also be the shipping provider who is backed up as well. If you have a legitimate concern, I would call TW.
Balshy Fishing Posted September 9, 2015 Author Posted September 9, 2015 Apparently they left an entire truck load of orders at the facility. Many people called in to ask about it.
Super User bigbill Posted September 9, 2015 Super User Posted September 9, 2015 The sales combined with holidays causes backups.
nascar2428 Posted September 9, 2015 Posted September 9, 2015 If the scheduled delivery date hasn't changed, I would not worry about it. I placed an order Tuesday before the deadline. Shipped today, arrives at my door on Friday. I paid the extra $5
Super User Choporoz Posted September 9, 2015 Super User Posted September 9, 2015 Apparently they left an entire truck load of orders at the facility. Many people called in to ask about it. What does this mean? What did the vendor tell you when you called them?
Balshy Fishing Posted September 9, 2015 Author Posted September 9, 2015 They told me that UPS left a truckload of orders behind at the facility and the package won't arrive by tomorrow night like guaranteed. They haven't updated any tracking in almost 16 hours. The TW rep said that they haven'T heard much from them regarding the issue but many people have called bc their orders are delayed bc of the mess up at UPS
FinCulture Posted September 9, 2015 Posted September 9, 2015 They told me that UPS left a truckload of orders behind at the facility and the package won't arrive by tomorrow night like guaranteed. They haven't updated any tracking in almost 16 hours. The TW rep said that they haven'T heard much from them regarding the issue but many people have called bc their orders are delayed bc of the mess up at UPS So the lesson here is... always choose FedEx. 1
Super User Choporoz Posted September 9, 2015 Super User Posted September 9, 2015 So the lesson here is... always choose Xanax. Fixed it for ya, FC. 4
mprestonSEK Posted September 9, 2015 Posted September 9, 2015 Same thing happened to my order. I placed my order before noon on Monday and when I go to track my package it says delay and that it has been left in the facility. I paid for 2 day air and its not going to happen
Super User BassinLou Posted September 9, 2015 Super User Posted September 9, 2015 Like the old saying goes.... S#$T happens!! TW will do their best to fix what is in their control for you. You will get your stuff soon enough. 1
Super User MIbassyaker Posted September 9, 2015 Super User Posted September 9, 2015 Take a deep breath. The world is full of moving parts and sometimes things get stuck, briefly. It happens.
Super User Senko lover Posted September 9, 2015 Super User Posted September 9, 2015 Apparently they left an entire truck load of orders at the facility. Many people called in to ask about it. My dad's a FedEx driver, and trust me, late freight happens all the time. Stuff gets left, not delivered, it just happens. Everything should get to you, don't worry. 2
Balshy Fishing Posted September 9, 2015 Author Posted September 9, 2015 Hey guys, I didn't mean to offend anyone!! I was just wondering if this happened to anyone and what not.
Super User Raul Posted September 9, 2015 Super User Posted September 9, 2015 It´s not TW´s problem, it´s Fedex´s problem.
Logan S Posted September 9, 2015 Posted September 9, 2015 My order must have been on that truck too, getting the same 'Delayed' message from UPS. I ordered over the weekend and paid the $5 for 2-day shipping, so hopefully it'll get out today and I'll have it by Friday. First time I've ever had a shipping issue with TW and I've been ordering from them since the days of their old site...So I'll cut 'em a little slack . They can't control what UPS does anyway. Hoping it'll get here on Friday so I can use the stuff this weekend! If anyone hears an update, post it in this thread since it seems many of us are effected.
desmobob Posted September 9, 2015 Posted September 9, 2015 I placed an order that was shipped two-day UPS and was in two separate shipments. The tracking for one says "Delayed" and the other is on time. The UPS tracking page for the delayed package says they left the package in their facility. I'm not sweating it. I have faith in TW and UPS. Tight lines, Bob
Super User buzzed bait Posted September 9, 2015 Super User Posted September 9, 2015 i had this happen before (three times) with TW and each time it's because someone there puts my zip code wrong, thus causing some delay. Seriously has happened the past 3 orders, same screwed up zip code. If you paid the extra $5 or $10 to expedite the shipping and it doesn't arrive on the quoted date, they will refund your shipping charge. And that's about it.... otherwise you just have to wait for it.
Retired@176 Posted September 9, 2015 Posted September 9, 2015 TW will refund u your $5 if order is not within the 2 day deal, just notify them
RUSS9999 Posted September 10, 2015 Posted September 10, 2015 I ordered from them Saturday night, it shipped Tuesday morning. Tracking Says it's on it's way on time.
Super User Montanaro Posted September 10, 2015 Super User Posted September 10, 2015 It's not a ups problem, it's a culture problem. If you don't get a package from California to Virginia coast in 2 days we complain. Granted we pay for that service but at some point we gotta realize that that is an incredible feat.
Kentuckysteve Posted September 10, 2015 Posted September 10, 2015 It's not a ups problem, it's a culture problem. If you don't get a package from California to Virginia coast in 2 days we complain. Granted we pay for that service but at some point we gotta realize that that is an incredible feat. I have to agree but they should not charge and guarantee delivery if they can't perform that incredible feat.I have had so many problems with UPS that i will never pay for overnight or 2 day delivery because i know for a fact they can't always do it.But that won't stop them from taking your money and saying "we'll get it there on time". And your'e right it is also a culture problem especially with young people. 1
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