bass raider Posted June 25, 2015 Posted June 25, 2015 hey guys I got a quick question but first the back story. I ordered a Duckett Micro Magic about a month ago and took my reel off the rod to clean the reel and put it back on and the reel seat nut on the rod broke (the threads on the inside of the locking nut stripped out). So I contacted duckett and he said send him the logo portion of the rod and a check for $20 and he would send me a new micro magic pro. That's excellent customer service if you ask me! so my question is do I cut the rod off above the logo and send him everything from the logo down or do I cut it off above the logo and above the reel seat and just send that section of the blank? this is the first time I have sent a rod in for warranty so any help is greatly appreciated. thanks. Quote
Super User rippin-lips Posted June 25, 2015 Super User Posted June 25, 2015 Personally I don't think it would matter. I think most people cut it above the logo and send that entire section back. It's to prove you have the rod, and it's actually broke. Quote
dam0007 Posted June 25, 2015 Posted June 25, 2015 They just want the logo section so you can't do 2 claims with the same Rod they really don't want it but to keep track of who and what they need something for verification. ^^ what rippin said Quote
Super User buzzed bait Posted June 25, 2015 Super User Posted June 25, 2015 I've had them ask me to do both, but if they don't specify, i'd cut the whole section out and send in one piece. Quote
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