Buddha Posted January 12, 2015 Posted January 12, 2015 I am about to get my tatula in the mail from ebay. I am having buyers remorse. First of all the customer service at Daiwa is severely lacking compared to Shimano. Several times they said they would call me back and never did. Another thing that has me concerned is the t wing grooving issue. I know that several people have had this issue but many also have not. WIth the customer service being so poor I would have to find a local repair guy to deal with it which would be a hassle if this reel doesn't hold up. Anyone have any issues with Daiwa and how is your tatula holding up? BTW: Since I bought my reel from ebay is the warranty still in effect if I was to send it back to Daiwa? Unlikely I would do it though due to their poor reputation for service.
Super User Tywithay Posted January 12, 2015 Super User Posted January 12, 2015 My Tatulas have held up over a year. I've called Daiwa a few times to order random parts and they've never been anything but helpful. Never heard anything about them having poor service.
Delaware Valley Tackle Posted January 12, 2015 Posted January 12, 2015 FWIW I service reels everyday and have a Tatula on the way for personal use. 1
Kidflex Posted January 12, 2015 Posted January 12, 2015 Daiwa has excellent customer service. All my experiences in the past have been nothing but good. I recently dropped a t3 and broke off the top of the reel. I sent it off and they fixed the hood plus repainted all the scuff marks. Also on a side note: Daiwa also carries parts for discontinued models for many, many years. I can still get parts for my td-x HIA (pre saltiga) reel. That reel was discontinued over 10 years ago. Daiwa will take care of you.
Super User rippin-lips Posted January 12, 2015 Super User Posted January 12, 2015 I deal with Daiwa a good bit for stuff and their service is great. Have you ever called them or just going off what 'you heard from tackle shops' as you mention in your other post? They even sent me a few parts at no charge. As for the grooving issue. Well I've only read a few posts about this issue and have read hundreds of posts about how great the reel is. I personally own 3. Each one has braid spooled on it in 65/50/30. 2/3 are over a year old and show no signs of grooving. 10,000/10 ratio is ok by me.
Buddha Posted January 12, 2015 Author Posted January 12, 2015 Ok I will give it a go and Daiwa is not that far from me if I have problems. I fish mostly saltwater and a little fresh so I will see how well they hold up. Now I may need a rod to pair with it since the only loose rod I have is a daiwa aird in MH. Since the reel is slightly heavy do you think this rod will work?
Blues19 Posted January 12, 2015 Posted January 12, 2015 I am sure they will take care of you, but to answer your question, most warrenties are normally only though the original owner. Dont have any experience with that, but I am sure they will take care of you. No need to worry about grooving until it happens, which it may never do. A lot of people love that reel so I wouldnt be concerned about it.
adam32 Posted January 12, 2015 Posted January 12, 2015 I've never had problems with daiwa customer service. I've never had an issue getting parts for discontinued reels, can't say that about shimano. Shimano is the only reel company who has hassled me about warranting a new ebay reel. Daiwa has fixed a few reels for me for free even after I told them I bought them used.
0119 Posted January 12, 2015 Posted January 12, 2015 I've never had a Daiwa breakdown on me to need their service. Can't say that for the shimano's I've had. I sold my Tatula days after I got it because I was using it in saltwater. Only because the levelwind couldn't cope with leader knots and I didn't want to risk it breaking.
SenkoGuru Posted January 21, 2015 Posted January 21, 2015 I've had 3 Tatula's since the day they were released (1ST-Gen) and I now own 10 total. I have fished Braid, Fluoro and Mono on them with HEAVY fishing and I've have not had one problem at all in any way. Diawa also has some of the best customer service in the business. I am just unsure what to think on this grooving issue, it is like maybe 1% that have this grooving and I'm just not believing 100% it is the reels fault. The instructions manual for those that bothered to read it clearly state's do not pull on a bait that is hung up because it can damage the TWS if you do. I believe a lot of the people that have the grooving have hung a bait up and tried to pull it free or done other things to damage the TWS. I do not believe the TWS is just grooving on it's own because mine and about 20 other people I know personally have fished the HELL out of the Tatula's with out any damage at all.
Super User gulfcaptain Posted January 21, 2015 Super User Posted January 21, 2015 Being you're in San Diego, worse case, you take a road trip up to their service center right up the fwy about an hr and take it to them personally in Los Alamitos. I've dropped off many reels there to be serviced and they are quick with turn around as well as fair priced.
Super User HoosierHawgs Posted January 22, 2015 Super User Posted January 22, 2015 Daiwa has excellent customer service. All my experiences in the past have been nothing but good. I recently dropped a t3 and broke off the top of the reel. I sent it off and they fixed the hood plus repainted all the scuff marks. Also on a side note: Daiwa also carries parts for discontinued models for many, many years. I can still get parts for my td-x HIA (pre saltiga) reel. That reel was discontinued over 10 years ago. Daiwa will take care of you.X2. I got parts to repair a VERY OLD ProCaster and I was very pleased with how timely the parts were sent. I can't get parts worth a crap for my Corsair from Shimano.
Super User rippin-lips Posted January 22, 2015 Super User Posted January 22, 2015 As I said it's like 10,000/10. Very few reports on grooving when compared to the amount sold. Also as mentioned their customer service is excellent. A called a few days ago to order a total of 4 small/cheap parts. Lady asked for my address and told me that they'd send them to me free of charge as a service. Not the first time they've done this either. No issues here. 1
ZB85 Posted January 22, 2015 Posted January 22, 2015 Just went and checked the three tatulas that I used pretty heavily last year, 2 spooled with 15# fluoro and one spooled with 60# braid and ZERO signs of grooving. 1
TorqueConverter Posted January 22, 2015 Posted January 22, 2015 I am about to get my tatula in the mail from ebay. I am having buyers remorse. First of all the customer service at Daiwa is severely lacking compared to Shimano. Several times they said they would call me back and never did. Another thing that has me concerned is the t wing grooving issue. I know that several people have had this issue but many also have not. WIth the customer service being so poor I would have to find a local repair guy to deal with it which would be a hassle if this reel doesn't hold up. Anyone have any issues with Daiwa and how is your tatula holding up? BTW: Since I bought my reel from ebay is the warranty still in effect if I was to send it back to Daiwa? Unlikely I would do it though due to their poor reputation for service. Wait, you don't even have the thing yet and you're complaining about grooving in the TWS? Don't worry about it. That "grooving" has proven to be a tooling defect. The dead giveaway was the coating of titanium nitrate over the "groove". You aren't that same person that's all over the fishing forums complaining to anyone who will listen about the Tatula, Daiwa in general while praising Shimano and refusing to send your alleged grooved Tatula back to Daiwa are you? That guys some sorta paid Shimano shill I swear.
Super User rippin-lips Posted January 22, 2015 Super User Posted January 22, 2015 He was just asking about the grooving. Ha ha I've seen that guy on here too I believe.
bass1980 Posted January 22, 2015 Posted January 22, 2015 To this date, I don't believe anyone that publicly complained about he grooving sent their reels in for Daiwa to take a look? From the last time I kept up with it, the handful of people that said their reels had groove but wouldn't send their reels because they didn't want any down time while their reels was being looked at. A Daiwa rep even offered compensation but they all kept refusing to send their reels in because of their own personal reasons. Now I'm not saying it's all lies, I wouldn't know, I'm just saying don't believe everything you hear on the internet. There are brand bashers with nothing better to do. If you follow up on TWS grooving around the net, you'll find yourself frustrated just reading it. The lack of common sense some of these people have is amazing. If I buy a product that is defective I would send it in and get my product fixed. If a sale rep told me to send it in why would I think twice about it and then just keep using it or try to fix it myself. Every single one of these people that claims of grooving, has not come back and finished their story of what they did to their reel. I believe one said he just sold it, one said he'll just order parts and fix it himself, and one said he went to BPS instead of Daiwa and got a replacement. IMO I do believe it can happen but it's under very rare certain circumstances. Maybe a combination of line, water, and lure? Every line of reels has a percentage of bad apples that get sent back for whatever the reasons. Consider this the same with the TWS flaw. I sent back one of my ci4+ because it was making rubbing scratching noise on retrieve but I'm not about to say the ci4+ has issues. 2
0119 Posted January 22, 2015 Posted January 22, 2015 To this date, I don't believe anyone that publicly complained about he grooving sent their reels in for Daiwa to take a look? From the last time I kept up with it, the handful of people that said their reels had groove but wouldn't send their reels because they didn't want any down time while their reels was being looked at. A Daiwa rep even offered compensation but they all kept refusing to send their reels in because of their own personal reasons. Now I'm not saying it's all lies, I wouldn't know, I'm just saying don't believe everything you hear on the internet. There are brand bashers with nothing better to do. If you follow up on TWS grooving around the net, you'll find yourself frustrated just reading it. The lack of common sense some of these people have is amazing. If I buy a product that is defective I would send it in and get my product fixed. If a sale rep told me to send it in why would I think twice about it and then just keep using it or try to fix it myself. Every single one of these people that claims of grooving, has not come back and finished their story of what they did to their reel. I believe one said he just sold it, one said he'll just order parts and fix it himself, and one said he went to BPS instead of Daiwa and got a replacement. IMO I do believe it can happen but it's under very rare certain circumstances. Maybe a combination of line, water, and lure? Every line of reels has a percentage of bad apples that get sent back for whatever the reasons. Consider this the same with the TWS flaw. I sent back one of my ci4+ because it was making rubbing scratching noise on retrieve but I'm not about to say the ci4+ has issues. Thats exactly the opinion determined on that 'other' forum where this topic came up. So why is it this 'group' has made this effort to flame a brand or its successful model? Is it fueled by Daiwa's major competition? Their sponsored "pro's" or someone benefiting from $ and equipment of Daiwa's competition? It does seem a concerted effort by a group of individuals who on the surface have no ties to each other. As much as my unhappy experiences with shimano, has fueled my complete hate for everything they make and I'm happy to voice my disgust with them, I don't see myself going through all the effort these alledged real people have been going through on multiple forums. I was just chalking this up to yet another way that braided lines destroy reels. 1
BadBassWV Posted January 22, 2015 Posted January 22, 2015 Grooving issues ?.........Believe it or Believe that I saw Big Foot in my front yard last night. Its all BS no one has ever proved it to me anyway. 1
bass1980 Posted January 22, 2015 Posted January 22, 2015 Again I'm not saying it can't happen, but it's so rare for the amount oF reels the Tatula has sold. Under rare circumstances it may happen. With Daiwa changing the TWS on the Zillions it makes me believe they have seen rare issus. Now on that guy MrEddyG. I followed his post. Two of them. His post just ends with no outcome. He said he was going to send his reel in and will follow up with everyone. He never did just like the rest.
Super User rippin-lips Posted January 22, 2015 Super User Posted January 22, 2015 Exactly. He's always one of the first ones to say something about grooving but all he needed to do was send his reel in and get a replacement. It was a defect in tooling. There were 2 lines side by side. The worm gear moves the line guide back and forth. The line would never stay in one spot to create a groove. As someone mentioned it had a coating over the grooves. Daiwa rep "we have had only a couple" 1
bass1980 Posted January 22, 2015 Posted January 22, 2015 Wouldn't you think it would be beneficial to finish the thread you started? As to why I'm careful of bashing people that has claim to have issues, I firmly believe in rare cases it may be true. I'm not sure where that guy got those screen shots of the PM's but with all the post you've made I'm curious to why you left your thread hanging for people to wonder and judge?
Super User rippin-lips Posted January 22, 2015 Super User Posted January 22, 2015 If someone on the board asks about grooving why would some one with first hand knowledge not say something? There were only a few cases when the reels were still kinda new. It was a tooling defect and it was there when you bought it. There have been no new cases in a good while. 10,000/10 like I said before. 1
bass1980 Posted January 22, 2015 Posted January 22, 2015 Lol didn't even see that it was you. Well the truth is you got grief from it because you didn't follow through with ending what you started. Even those screen shots only ended with a question. If it was me and Daiwa replaced my reels I would at least follow up with a message back. If the messages kept going can we see the rest? 1
Super User rippin-lips Posted January 22, 2015 Super User Posted January 22, 2015 10,000/10 is just an example of how small the problem was. I've read it already. Nothing that hasn't already been said before. 1
Recommended Posts