Fed up with BPS

[Siebert Outdoors]

You guys are remembering to use the BPS link through Bass Resource arent you?  Every order helps support Glenns site.

[woodpro1102]

Thanks for the heads up guys.  On the site locator its says a store was supposed to open near me in 2005 yet it still says the store is a "future store" when I click on it.

Alex

[KenDammit28]

You guys are remembering to use the BPS link through Bass Resource arent you? Every order helps support Glenns site.

oddly, when I go through the link from here...the BPS website doesn't work properly.

[burleytog]

Order just arrived.  I guess there is a lag in their email system.

They need to get some new people in their IT department. :-/

[islandfisherman]

I was going to start a thread here with my mistake service with BPS,but as a rule I would rather not air dirty laundry in public....but!!! I placed an order by phone and was told that shipping was a bit backed up(that's fine, I understand) it took them 8 working days to get the order out of there doors,then 9 days to get to my door,and on top of that one can not track the package with the USPS system that they are using.I have a small business and ship cross country in 2-3 days  the folks I ship too can track the package door to door, and, this is USPS. I will also add that the ladies that I spoke to were as helpfull as they could be, not knowing what is going on in the shipping dept. etc....Alan              

[Long Mike]

Everything I've ordered from BPS has arrived within a week, despite warnings from them that certain orders may be delayed.  As far as BPS is concerned, I'm a happy camper.

[KYbass1276]

Maybe my case is different but I wanted to buy a new Loomis and they didn't have it at my local BPS. So the guy I was talking to took the rod info down and and my name and number and ordered the rod for me and when it came in 3 days later they called and I had my new rod.  I haven't had any problems with them

[lovecranking]

What Avid said is what I was trying to say earlier. Again if it's not your standard Rapala, Norman, etc., BPS just doesn't stock much. I can understand that their stores have only so much floor space. But their catalog is so behind the times. Tackle Warehouse, Northern Bass, another site, they all have a larger (if not complete) inventory of lures & colors. I just don't get it.

[eulerentinc]

now thats service KYBASS.  This was at your local BPS?  I'll have to ask my store if they can do that!

[RecMar8541]

Personally I have had nothing but good from BPS.  They have even exchanged things for me AFTER the exchange period had ended.  Generally orders take just 2 days to arrive.  Ive been more than happy with them.  Yesterday I found a Mom& Pop b&t here in town that is unbelievable.  Loaded with good stuff. I thought I had died and gone to fishing heaven!

[Stringjam]

Seems like more and more online companies are giving away crappy service......my recent experience with Blackhawk Custom Outfitters was horrible (after 3 months, I finally got my card credited for the items they never had and could never get in the first place).  

[KenDammit28]

What Avid said is what I was trying to say earlier. Again if it's not your standard Rapala, Norman, etc., BPS just doesn't stock much. I can understand that their stores have only so much floor space. But their catalog is so behind the times. Tackle Warehouse, Northern Bass, another site, they all have a larger (if not complete) inventory of lures & colors. I just don't get it.

I've looked at *** quite a bit and they don'thave several things that BPS sells.  It has a lot of good stuff but to pretend that we can get anything we want there is just doing BPS wrong.  

[Cigarlover 1]

So what happens when you get their catalog in the mail for internet sales only and can't get on their webpage?  :

I got a BPS gift card about a week ago and have been trying to get on their website to browse and so far for the last 3 days haven't been able to. The only way I've been able to get to their main page is through a search engine. Then from there it's nothing. Very frustrating. I'd love to support them and I do have a Master Catalog at home (which I just got last month) but I prefer to shop online. My patience is wearing thing. Might be Cabelas gift cards from now on.  :-/

[KenDammit28]

the website issues could be a computer thing...I've never had trouble accessing the site.

[Cigarlover 1]

I thought about that but I have the same problems on my home and work computer. And for the most part I don't have problems with other sites. It's weird, I talk to some people that have problems and some don't. Maybe it's just a coincidence between the 2 PCs.

[ejtaylor822]

Sorry for you guys having problems.  I have made about half a dozen orders with them the last 6 months or so - baitmonkey is working me hard - and have been pleased.  Some of the shipping times have taken longer than I thought or hoped.  Made an order a couple of weeks ago, then noticed they were having a sale on jigs about a week ago.  The packages arrived about a day apart.  Thought that was odd.....

[Cigarlover 1]

Don't feel too bad for me. I've a BPS opening about an hr and half to the east and a Cabelas opening about an hr to the south.  ;D

[Raul]

About the back order and "late delivery" so far I have never suffered such problems, but how can I order stuff if I constantly get errors while trying to place a friggin order  > ? Don 't know I don't understand is wrong with their site but since they supposedly enhanced it 's been hell, can 't place orders and no way I 'm going to place an order by e-mail when I have to give my CC number, so far I 've spent a little bit under a grand in other on-line sources, if I were the manager of BPS I would be kicking them puter guy 's arses fixing the problem all day long because it 's costing the company thousands of dollars in sales that went somewhere else EVERY SINGLE DAY.

[motocross269]

I just went through this myself.  The problem with BPS shipping is they are shipping all of their packages thru FEDEX to your local post office...Then the Post office delivers them to the customer from there.  My local post office missent my package clear across the state.  It took them about a week to Iron it all out.  Obviously they are doing this to save a buck.  BPS was going to resend my package 2 day if my local USPS couldn't get it worked out, so they were very helpful there.

[burleytog]

About the back order and "late delivery" so far I have never suffered such problems, but how can I order stuff if I constantly get errors while trying to place a friggin order > ? Don 't know I don't understand is wrong with their site but since they supposedly enhanced it 's been hell, can 't place orders and no way I 'm going to place an order by e-mail when I have to give my CC number, so far I 've spent a little bit under a grand in other on-line sources, if I were the manager of BPS I would be kicking them puter guy 's arses fixing the problem all day long because it 's costing the company thousands of dollars in sales that went somewhere else EVERY SINGLE DAY.

That has been one of my main problems.  The site moves and loads at a snail's pace, no matter where I'm accessing it from.  I've got 4 MB DSL at home, Bass Pro is one of the few sites that is almost un-viewable.

The order referenced in my original post was placed via the net because of their 'inability' to take my phone call.  It took me almost 30 minutes to just enter the catalog numbers and wait for the pages to load.

Then there was the matter of a couple of clearance items that were listed on the clearance page, but would not load.

Unless they have something that I can't get elsewhere, it just isn't worth it.