tentimesover Posted June 30, 2014 Posted June 30, 2014 THANKS! for recent advice on making the choice between St Croix Avid and Dobyns Champion casting rods I have a new Dobyns 733 due to arrive today. That's only small solace however, because while fishing this morning I broke one of my favorite spinning rods that I also bought on advice from this forum several years ago. It's a Fenwick Techna AV 7' MH and I broke about the last 6 inches off the rod while battling a 3 pound bass. I think it happened while bringing the fish to the net with the rod held up high and straight; however, I can't be sure of the exact moment because I didn't notice it broken until I was ready to start fishing again. My question is, does anyone know if Fenwick has a replacement policy similar to the St Croix where for a standard fee they will replace the rod with an equivalent? If so, does anyone have contact information for them? Thanks! Quote
sparky241 Posted June 30, 2014 Posted June 30, 2014 yep here ya go http://www.fenwickfishing.com/Warranty/Fenwick-warranty,default,pg.html Quote
rmcguirk Posted June 30, 2014 Posted June 30, 2014 Just used it myself about a week ago. My Fenwick Elite Tech rod broke (on a shockingly small bass). They were easy to deal with and a replacement is on its way. Cost was $9.99. Not all of their lines have the same warranty. The website should be able to explain. 1 Quote
Global Moderator Mike L Posted June 30, 2014 Global Moderator Posted June 30, 2014 Thats too bad. Fenwick stopped making the Techna AV about 4 yrs ago which is a shame. I have a 7ft mh/f baitcaster, which is my go to plastics rod. They are one fine fishing pole. Mike Quote
Kevin22 Posted June 30, 2014 Posted June 30, 2014 You will be better off calling customer service and talking to them. First they will ask when you bought it and where, have your receipt handy and give the exact date and time. They may have you email a picture of the broken rod and your receipt to the rep you are talking to, so have one loaded on your computer and ready. After its all done they'll charge you $9.99 (credit card) and you'll have a new rod headed your way. Be sure to tell them that you don't want to spend the money to ship them the broken rod unless its absolutely necessary, that will save you $20. Be as nice as possible, refer to the rep by name when talking and thank them for everything and you will get top notch service. They are a stand-up company and will treat you right. 1 Quote
Super User Fishes in trees Posted June 30, 2014 Super User Posted June 30, 2014 The last time I broke a Technica AV rod, I got an AETOS in exchange. They are both good rods, I like the color of the AETOS better. Quote
Global Moderator Mike L Posted June 30, 2014 Global Moderator Posted June 30, 2014 The last time I broke a Technica AV rod, I got an AETOS in exchange. They are both good rods, I like the color of the AETOS better. Question sir... How would you compare the AETOS to the AV..Sensitivity, balance, quality of components etc. I was thinking about getting one but to me, that mh/f Techna AV I have now compares favorably to any high end rod made today. Mike Quote
tentimesover Posted July 1, 2014 Author Posted July 1, 2014 I talked to customer service this morn and have just sent them all the info requested. I'm eager to hear what they say. I happened to be recording the moment the break happened on my GoPro camera -- and, uploaded it it YouTube and sent the link along with the other items they requested. After I reviewed the GoPro footage (http://youtu.be/GYW_O1cgX54) I really don't see any reason that the rod should have snapped at that time. The rod was loaded up but I don't think unreasonably so. What do you think? Quote
Super User smalljaw67 Posted July 1, 2014 Super User Posted July 1, 2014 I talked to customer service this morn and have just sent them all the info requested. I'm eager to hear what they say. I happened to be recording the moment the break happened on my GoPro camera -- and, uploaded it it YouTube and sent the link along with the other items they requested. After I reviewed the GoPro footage (http://youtu.be/GYW_O1cgX54) I really don't see any reason that the rod should have snapped at that time. The rod was loaded up but I don't think unreasonably so. What do you think? You broke it, you had the fish in the net with a lot of tension, then you moved the net back with the rod still loaded and it pulled the tip back at a 45 degree angle, it happened quick but watch your video, had you taken the load off before bringing the net back you would have been fine. What happened is called high sticking and most of us have done it and sometimes you get away with it but not always. Quote
Kevin22 Posted July 1, 2014 Posted July 1, 2014 You broke it, you had the fish in the net with a lot of tension, then you moved the net back with the rod still loaded and it pulled the tip back at a 45 degree angle, it happened quick but watch your video, had you taken the load off before bringing the net back you would have been fine. What happened is called high sticking and most of us have done it and sometimes you get away with it but not always. I don't agree. But it isn't up to me, nor you. I've done that a thousands times and have yet to have a rod break. Let us know what CS says.. 1 Quote
tentimesover Posted July 17, 2014 Author Posted July 17, 2014 OK - Here's the outcome of my interaction with Fenwick Customer Service over my broken spinning rod. They are GREAT!! Can't say enough good things about them. I supplied the requested information, and, no questions asked -- they told me that the rod was covered by warranty. They asked me to go to their web site and pick any rod I wanted to replace my broken rod, which I did. UPS delivered my new Aetos rod yesterday and I went fishing with it today. Unfortunately I can't report how it responded with a fish since I didn't get one on that rig. I highly recommend Fenwick. I like their rod and customer service was outstanding. 1 Quote
Super User fishballer06 Posted July 18, 2014 Super User Posted July 18, 2014 Glad to hear they took care of you. I bought 4 Fenwick's myself this spring and I have been loving all of them. Quote
sparky241 Posted July 18, 2014 Posted July 18, 2014 If I bought a Fenwick from say ebay , would there still be a warranty on it Quote
tentimesover Posted July 20, 2014 Author Posted July 20, 2014 If I bought a Fenwick from say ebay , would there still be a warranty on it Couldn't say, but if you contact Fenwick Customer Service (contact info above) they could tell you. 1 Quote
Super User smalljaw67 Posted July 20, 2014 Super User Posted July 20, 2014 If I bought a Fenwick from say ebay , would there still be a warranty on it If it is brand new and you get a store receipt you'll be fine, if you buy from a person who got one and never used it, well that is different, you will want to ask the person for the original receipt, I believe they are like St. Croix in that the warranty is for the original purchaser and not transferrable. Quote
fquattro Posted January 18, 2017 Posted January 18, 2017 Excellent Fenwick Warranty Service 2017 Hi I just thought I would share the excellent warranty service experience I just received from Fenwick. My 3 year old Elite Tech Smallmouth rod snapped in half while fishing recently. I called fenwick they asked me what happened and asked me to ship the rod into them. I shipped it to them and within 3 weeks a brand new rod showed up on my doorstep. No hassle way to go fenwick! Quote
lonnie g Posted January 18, 2017 Posted January 18, 2017 On 6/30/2014 at 11:37 AM, rmcguirk said: Just used it myself about a week ago. My Fenwick Elite Tech rod broke (on a shockingly small bass). They were easy to deal with and a replacement is on its way. Cost was $9.99. Not all of their lines have the same warranty. The website should be able to explain. thanks for info. thinking about another spinning rod myself Quote
Super User new2BC4bass Posted January 18, 2017 Super User Posted January 18, 2017 I missed an eye threading on line. Cast for about 15 minutes before I noticed it. Mono, but it put a spiral groove in the finish. Fenwick wanted a picture, and offered me any rod at 45% off. Considering it was 100% my fault, I figured this was a good deal. Quote
Super User Raul Posted January 19, 2017 Super User Posted January 19, 2017 Son of a gun, now it's a 2 year old thread rising from the afterlife. Quote
Super User slonezp Posted January 19, 2017 Super User Posted January 19, 2017 16 minutes ago, Raul said: Son of a gun, now it's a 2 year old thread rising from the afterlife. It's not only here. 3 fenwick threads were reopened from the dead on a walleye forum Quote
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