Dobyns Warranty Question

[DelcoSol]

Hey guys I just got a DX744 for this season. I bought it during Black Friday sales. Anyway I have used it maybe five trips and today I noticed that the insert in the third guide from the top fell out. I always keep it in a rod cover when not used. I don't think I hit it or anything. My question is that is this something covered under warranty or do I have to pay the $80 replacement fee? Do they just replace the guide or do I get a new rod? The other problem is that there are no Dobyns dealers near me so I may have to send it in? Either way it looks like I will be without my new favorite rod for a while 

[DTack]

You can call and ask them to send a new guide if you'd like. They will send you a guide free of charge and you can possibly find someone to wrap it for you, generally low cost 5-10$ from what I have heard. Doesn't need to be a Dobyns dealer.

[F14A-B]

That's fine if you have rod builders in you're area.. But if not? I won't own a rod with micros.. Unless they are pacbays... Good luck.. It sucks for sure!

[SirSnookalot]

You had a defective guide, no more complicated than that, I'm sure the rod is fine.  I can't address what Dobyns will do to correct this for you, a phone call will give you that answer.  From time to time I replace guides at a tackle shop, I have never noticed the newer guides affecting the rod in any way.

[DTack]

That's fine if you have rod builders in you're area.. But if not? I won't own a rod with micros.. Unless they are pacbays... Good luck.. It sucks for sure!

 

No need to supply a guide, it will be sent by the rod company itself.  This rod doesn't have micro guides.  Usually tackle shops will have someone who can wrap a guide, if not they can typically recommend someone.  There's even a few youtube videos floating around if you're a DIY type of person.   

[F14A-B]

No need to supply a guide, it will be sent by the rod company itself. This rod doesn't have micro guides. Usually tackle shops will have someone who can wrap a guide, if not they can typically recommend someone. There's even a few youtube videos floating around if you're a DIY type of person.

You are right! I have been seeing more and more normal size inserts either loose or popping out as well... Seems guides are not what they used to be! Still I see way more micro failures. And that's a ideal for checking Y tube out.. That could help.. We had good tackle shops around here forever.. Great rod builders.... When BPS Opened in 2003,

By 2005 they were shut down.. Simply could not compete... Sad...oh well... Good ideal on YouTube !

[DTack]

You are right! I have been seeing more and more normal size inserts either loose or popping out as well... Seems guides are not what they used to be! Still I see way more micro failures. And that's a ideal for checking Y tube out.. That could help.. We had good tackle shops around here forever.. Great rod builders.... When BPS Opened in 2003,

By 2005 they were shut down.. Simply could not compete... Sad...oh well... Good ideal on YouTube !

 

That's really a sad deal.  I feel like Bass Pro and the larger stores have their place but the local shops are probably more important to those they serve.  I feel like services and personalized recommendations go a bit further, but luckily the internet age has given opportunities to get questions answered in a helpful way.  We are lucky to still have some local shops where I live.

[DelcoSol]

Well I ended up calling Dobyns today and didn't exactly get good news. They offered to send me a guide for free for me to pay someone to install. This is fine and all but there are no rod builders in my area. Option two was to pay shipping both ways totaling $40 and send it to them and be without my rod for two and a half weeks. Option three is to break the rod and go to a dealer and pay $80 for a new one. You would think that with this being a defective rod they would cover the shipping at least.. I don't know what to do now. If I find someone to fix it will it be as good as new? Will it look like it was repaired? My rod that is like new will no longer be that. Its only been used a few times and will be repaired already. Not exactly pleased with their customer service. I have heard nothing but good things about them but this seems unfair to me. 

[Arv]

Replacing a guide is a pretty straight forward repair. If you can't find someone to do it, it shouldn't be that hard to accomplish on your own. 

[DTack]

If I find someone to fix it will it be as good as new? Will it look like it was repaired?

Yes it would be good as new as long as you find a haflway decent person to wrap it.  If you get someone who has gold thread and is talented then they can make it look like it was not repaired.  I'm sorry you had a bad experience with the customer service.  Did you have a guide shipped to you?

[DTack]

 If I find someone to fix it will it be as good as new? Will it look like it was repaired? My rod that is like new will no longer be that. Its only been used a few times and will be repaired already. Not exactly pleased with their customer service. I have heard nothing but good things about them but this seems unfair to me. 

 

http://www.chucksrodrepairs.com/pricing.php#close

 

Hopefully this person is still in business and can help you.  I hope they are somewhat local.

[F14A-B]

I agree they should cover shipping... It's all wrote off in taxes anyway.... Geez... Glad I don't own Dobyns . Check USPS On line... You might get a good break on shipping... They will make it look new I suspect anyhow.... Well dang... Just sell it!

Lol!!! Good luck

[Brian Needham]

wrapping a guide is a $10 guide, just find a local to do it for you. there is no reason to throw the baby out with the bath water.

[DTack]

wrapping a guide is a $10 guide, just find a local to do it for you. there is no reason to throw the baby out with the bath water.

 

Already posted a local to do it for $10 a guide.

[Brian Needham]

Already posted a local to do it for $10 a guide.

ok ...........does that mean I cant post it?

 

sometimes people need to hear things twice.

I don't understand your point...........especially since you said $10 "I heard".......... well I KNOW.

 

so you can see my post as backup to yours, or pat yourself on the back for "being first" ........whatever.

geez and people wonder why I havnt been on the boards for two weeks.......sheesh.  

[iabass8]

ok ...........does that mean I cant post it?

 

sometimes people need to hear things twice.

I don't understand your point...........especially since you said $10 "I heard".......... well I KNOW.

 

so you can see my post as backup to yours, or pat yourself on the back for "being first" ........whatever.

geez and people wonder why I havnt been on the boards for two weeks.......sheesh.  

I just assumed somebody finally pushed you into the drink!

 

Joking aside, I'll reiterate the point that getting a guide replace is a very inexpensive fix. As for the shipping, you need to understand that the shipping costs are to cover their end of the ordeal. They have absolutely no idea weather you are telling the truth about the rod being damaged due to a faultily craftsmanship or user error. You can tell them tell you are blue in the face (and this applies to all rod companies) that you baby your rods but you need to understand a rod company most likely hears the same exact thing 100 times a day. Their customer service is amazing. If your rod would have broke in half after only owning it a short time, Gary or Richard will most likely still only charge you the same 40$ shipping back and forth for a new rod. The 80$ replacement is for user error because rod defects show up very quickly. They are fixing your rod free of charge if you ship it back but you need to understand again the shipping cost is just that...only a shipping cost because again..they have no idea whether you abused the rod or it was a defect. It's only your word. St. Croix, who also has one of the best customer service departments in the industry, does the same thing. they will charge shipping. 

[EvanT123]

Have you checked the website below ?

http://www.tackleworks.org

Hopefully you can find someone.

[DTack]

ok ...........does that mean I cant post it?

sometimes people need to hear things twice.

I don't understand your point...........especially since you said $10 "I heard".......... well I KNOW.

so you can see my post as backup to yours, or pat yourself on the back for "being first" ........whatever.

geez and people wonder why I havnt been on the boards for two weeks.......sheesh.

Sorry man, I was more-so just agreeing with what you'd said. All it was, sorry it came off the way it did. Was just agreeing with "don't throw out the baby with the bath water."

[DelcoSol]

Thanks for the replies guys. I will look into the local guys tomorrow. It's still tough putting my trust into a guy whose quality/ability  I don't know to fix this. I get that shipping is shipping I just wish there was a full warranty period, meaning fully covered for the first year or whatever. my rod although bought in Nov. has only about 5 hours of use on it. I still have the plastic on the cork. 

[EvanT123]

Thanks for the replies guys. I will look into the local guys tomorrow. It's still tough putting my trust into a guy whose quality/ability I don't know to fix this. I get that shipping is shipping I just wish there was a full warranty period, meaning fully covered for the first year or whatever. my rod although bought in Nov. has only about 5 hours of use on it. I still have the plastic on the cork.

I really wouldn't worry about it. I've built two rods so in no way does that qualify me as a pro but it's really not a hard job. I'm sure any "pro" builder would have rods or atleast pics on hand to show you the quality of their work.

Think about this as well do you know the guys building dobyns or any other brand of rod. There have been plent of examples of shoty work right from the factory.