St Croix Warranty ??

[Alpha Male]

No one knows exactly what happened except the guide and the OP. that said I would still be a little upset at having to cover their end of the shipping. This is assuming its a "warranty claim" and not a "protection plan return".  I might argue a bit with them about it but in the end i would do it. if its truly a defective rod and not user error that is a warranty claim and I would think that they can cover the shipping to replace the defective product that they sent you in the first place.

[Kevin22]

They do not charge anything for return shipping on a warranty replacement. They just charge a $20 processing fee to pay for the guy who inspects the rod and mails out another. Hard to believe it would cost you less than $20 to get half the rod replaced. 

 

You didn't tell them the guide broke it did you? that voids your warranty with them!!! If your warranty is void from someone else breaking it or you slamming a rod in a car door you can pay the $50-75 depending on the model and have a new rod shipped to your door. 

[SirSnookalot]

IMO any rod by any company should be replaced if defective without the consumer having to pay any shipping charges whatsoever.  If YOUR favorite rod company offers a warranty but charges anything extra, it's a crappy warranty, however this crap is becoming commonplace.  I don't know if any companies do this or not as I have never broken a rod, but the shipping container back to the company should be furnished too.  Logic is simple, you buy a rod in good faith, it fails because it's defective, consumer should not have to lay out any money for any reason.

$20 for a processing fee, haha, that's another joke.  That's no different than taking a new defective product back to a store and they want to charge a re stocking fee.  Why would a store restock a broken product?  Does a car manufacture negate a warranty because more than 1 person is driving the car?  There is no evidence this rod was broke due to mishandling.

[Kevin22]

If only we lived in a perfect world. 

[Randy Price]

I have (I think 14) SC rods.  I have only had to use SC CS one time and they were stellar in the way I was handled.  I'm a lifelong SC guy.

[gim]

I have 5 of them.  Their warranty is based on the model you have.

 

I had a spinning premier break in half that was about 15 years old, way past its warranty.  I contacted them and asked them what they could do.  They said it was past the warranty but I could pay a S & H fee plus an "administrative" fee to replace it which turned out to be about $50.  This is for a rod that has a value of almost $150.  That is top notch customer service IMO to replace a rod that is 15 years old with a brand new one for only 1/3 of the cost.

[A-Jay]

The human who brought this one back to life was a first time poster who didn't have much good to say so it seems their offering may have been vaporized.

Either way, there's this one . . .

A-Jay