Tackle Warehouse Does It Again

[crankcaster100]

And to top it off when I complained to them they didn't offer me anything for my troubles.

You need to make it right

[J Francho]

I've never had to sign for TW. Just got a shipment yesterday. Was on my porch when I got homer yay!

[iabass8]

I always spend over the minimum and then pay for overnight shipping. Ten bucks to get it tomorrow? Can't beat it. Never once had an issue.

Hootie

I always pay for 5$ two day shipping and I've always had my package(s) arrive on time....UNTIL today. It wasn't TW fault though. I think somebody at UPS forgot my stuff in CA or just didn't put it on the truck so it left a day late. TW did fix it for me though and it will be here tomorrow and the reimbursed me the 5$.

[Crappiebasser]

I've never had to sign for TW. Just got a shipment yesterday. Was on my porch when I got homer yay!

I had to sign once when I ordered 3 reels and a rod because of the value. They also called me to confirm the order before they shipped it. Usually they leave my ~ $50 orders though.

[Smallmouth Hunter]

Issue was resolved with TW. We had a miscommunication over the "in stock" dates on the website, but it is now resolved. Just got my email saying the package shipped!

[jbsoonerfan]

I think "in stock" is when they "expect" to have them, not a guarantee.

[gripnrip]

Yes. When it says in stock, it means the expected time the manufacturer will have their product to TW.  I watched the Hudd dates religiously.  They kept changing the dates.  I emailed TW and told me how it works.  I then purchased an order for them anyways and I received the package this past Wednesday.  

[gulfcaptain]

Frequent TW a lot.  Never had an issue, the rods are always packed well.  I do have to pay sales tax, but the next day shipping makes up for it if I need it.  I would rather order from TW and get it the next day then have to drive to 80mi to BPS to try and find what I'm looking for.  And anytime I go to BPS you just can't spend $50.00, TW I order what I need to make my $50 and I can use my time fishing instead of sitting in traffic.

[hatrix]

This doesn't really have to do with TW but I had a BPS gift card and ordered some things. Some of them were on back order. I was charged shipping twice at $11 each and it was 2 weeks just to get the times that were actually in stock. Never again....

[CWB]

So I recently bought a few reels from TW and I am very impressed by their service.

 

Bought the Lew's BB1, Lew's BB1HZ, and Lew's BB1 Pro PS1HZL.

 

I'm making this post because it wasn't just the reels (which I received yesterday and cleaned, lubed, and lined them today) I was impressed with but TW customer service. Found a price online at another website for the BB1's at $120 and the BB1 Pro at $169 which are crazy good prices. So I called TW and asked if they could do a price match because their service is great and they matched the price and got them shipped out next day after that. Big thanks to TW

Should have contacted Ron at Valley on the BB1's. You would have saved even more money. I did.

[5fishlimit]

Only thing I didn't like about ordering to them was because they are in California they have to charge sales tax to the customers in California. Now I am moving out of the state, it will be tax free. Sweet!

This whole no sales tax for online retailers is going to disappear very soon. States are aware that they are losing a lot of revenue and are going after small businesses that order their supplies online as we speak. Eventually, I see the no sales tax thing going the way of the dodo bird.

I work for a medical supply distribution company that does business online, and in the past we only had to charge sales tax for Ohio, California, and Florida as we have a physical presence in those states. As of 1/1/14, we are required to charge taxes in 17 States.

Amazon being the case study for all of this you can easily do a search for more information.

Just an FYI.

[5fishlimit]

Otherwise, my experience with TW has been amazing.

[Hooked_On_Bass]

I'm a BIG TW fan. Nothing but good things to say about them.

[tracker01]

I'm sorry, but to me "In Stock" means in house ready to sell.

[jbsoonerfan]

I'm sorry, but to me "In Stock" means in house ready to sell.

 

 

It doesn't say in stock. It tells the number available. If they don't have any in stock, under the column "stock" it will have a date and that is the date that they expect to have them.

[BrianinMD]

Never had an issue with TW, even when my wife ordered xmas presents for me knowing nothing about fishing they walked her thru everything. I had orders where one bag of plastics is on backorder, they sent me the order of what they had then sent the single bag of plastics when available all for no shipping cost.

[oldschoolbasser]

It's a 4 hr drive from where I live. I usually spend the day in SLO,them hit TW on the way home. Friendly staff,and I get to see all the tackle 1st hand so I know what I'm getting. Last time there I got a tour of the warehouse, man I want to live there lol!

[donk]

Absolutely love TW but I will also say that I also have had the note left at door indicating that signature needed. I honestly believe that total amount purchased must be the deciding factor. If I remember correctly $200 or under I was fine , but $400 a signature was needed. On the $400 order they actually called and said someone was needed to sign and I was jacked. When I questioned the policy, customer service was like well do you wanna cancel  the order, and I think I accepted liability. I purposely keep the total around $200 to make sure the stuff is left at my door. As much as I don't care for BPS they have never refused to leave a package at my door regardless of value. I also need to recommend Ron at Valley sports great prices and speedy shipping and left at my door.

[Deleted account]

This whole no sales tax for online retailers is going to disappear very soon. States are aware that they are losing a lot of revenue and are going after small businesses that order their supplies online as we speak. Eventually, I see the no sales tax thing going the way of the dodo bird.

I work for a medical supply distribution company that does business online, and in the past we only had to charge sales tax for Ohio, California, and Florida as we have a physical presence in those states. As of 1/1/14, we are required to charge taxes in 17 States.

Amazon being the case study for all of this you can easily do a search for more information.

Just an FYI.

 

Yup, its inevitable. We do sporting goods retailing (not fishing thank the Lord) and there is quite a bit of confusion about sales taxes. Retailer's do not "charge" sales tax, they collect it. Purchases made by out of state customer's are subject to taxes, they are just the responsibility of the buyer.

[A-Jay]

  As a frequent TW user and abuser, I appreciate the wide variety and large selection.  Something that goes unmentioned is how user friendly the web site is. I find it to be one of, if not the best out there.  That plays a big role.  If the sites bogging down or pages don't load while I'm making an order, I'm gone.  Pictures of items are clear and concise and you just can't beat the Tackle Warehouse Demo Program.  Where else can you try out reels on your home water before you buy them - and through the mail no less.  Really nice.

 

A-Jay

[Tackle Info]

Hello Everyone,

 

Thank you for the accolades to all that have had positive experiences with us. For those people who have not had a favorable experience please contact us at info@***.com or call 1-800-300-4916 and one of our customer service representatives will be happy to assist you. If ever you are unsatisfied with the service you receive from Tackle Warehouse please ask to speak with a supervisor. Your satisfaction is our main concern and we are working overtime to make sure you get unparalleled service. We have certain policies in place to protect you the customer as well as us but we are always willing to work with you, in anyway we can to get you the product you want. We are always happy to explain the reasoning behind certain policies as well. Thank you again to all who have contributed to this thread and please remember to contact us as soon as any issue arises so that we can help you out immediately. Thank you for choosing Tackle Warehouse we appreciate you!

Sincerely,

Tackle Warehouse
info@***.com
 

[nowicki2005]

Hello Everyone,

Thank you for the accolades to all that have had positive experiences with us. For those people who have not had a favorable experience please contact us at info@***.com or call 1-800-300-4916 and one of our customer service representatives will be happy to assist you. If ever you are unsatisfied with the service you receive from Tackle Warehouse please ask to speak with a supervisor. Your satisfaction is our main concern and we are working overtime to make sure you get unparalleled service. We have certain policies in place to protect you the customer as well as us but we are always willing to work with you, in anyway we can to get you the product you want. We are always happy to explain the reasoning behind certain policies as well. Thank you again to all who have contributed to this thread and please remember to contact us as soon as any issue arises so that we can help you out immediately. Thank you for choosing Tackle Warehouse we appreciate you!

Sincerely,

Tackle Warehouse

info@***.com

Give us all a 25% discount!

[Montanaro]

Lol at people who want gifts from companies because of a policy or miscommunication.

They aren't in the business of giving you free crap but they will make the situation right.

Oh and would yall rather them just list stuff as out of stock and not list future stock dates just because the manufacturer couldn't get the product built on time?

[nowicki2005]

Lol at people who want gifts from companies because of a policy or miscommunication.

They aren't in the business of giving you free crap but they will make the situation right.

Oh and would yall rather them just list stuff as out of stock and not list future stock dates just because the manufacturer couldn't get the product built on time?

Lol at people who can't tell something was a joke.

[Montanaro]

Lol at people who can't tell something was a joke.

I wasn't referencing you.

Lols all around