Tackle Warehouse Does It Again

[guisingerevan]

So I recently bought a few reels from TW and I am very impressed by their service.

 

Bought the Lew's BB1, Lew's BB1HZ, and Lew's BB1 Pro PS1HZL.

 

I'm making this post because it wasn't just the reels (which I received yesterday and cleaned, lubed, and lined them today) I was impressed with but TW customer service. Found a price online at another website for the BB1's at $120 and the BB1 Pro at $169 which are crazy good prices. So I called TW and asked if they could do a price match because their service is great and they matched the price and got them shipped out next day after that. Big thanks to TW

[doyle8218]

That's why they are #1.

[Smallmouth Hunter]

I have had an awful experience with ***. I bought a rod earlier last year and have been waiting months and months to get it.

Out of the 5 or so orders I have made with them, I have had to wait SEVERAL months on 2 of the orders.

[mjseverson24]

^^^ That sucks dude, i think that is pretty rare though, i have probably made 50+ orders from them in the past couple years, and every one came on time with the right stuff... 

 

Mitch

[plumworm]

Don't blame the retailer, if the manufacturer can't get the product to them. I'm sure that TW is just as frustrated as you are.  

[nowicki2005]

They normally say when stuff is on backorder and they don't charge you until they ship.

[F14A-B]

I had major issues on a rod order a couple years ago.... Long story short... I use another e-tailer.. But I would give them a shot again.. Umm, idk... Maybe

[jignfule]

I've been nothing but impress with TW and there service.

[thehooligan]

<-- TW fanboy

[jtesch]

love em, every order within 5 days

[Grizzn N Bassin]

bout a few times from them never had a problem. get flat rate shipping and comes in when its supposed to

[Hogsticker]

They have been the best for me. Other places have taken longer to ship, and I have received 2 or 3 separate packages at different times as they order direct and don't keep all advertised items in stock. Retailers have been having a hard time receiving Tatula rods from Daiwa yet choose to mark them as in stock on web site. Sometimes you're better off to call first and confirm.

[jbsoonerfan]

I can't sit back and not give a positive plug for a great site to deal with. I have made dozens of orders and have NEVER had a problem. I have had one or two times where an item was not in stock. I was not charged for the item and I was sent an email to tell me that it was on backorder and I could cancel that part or have it shipped when they received it.

 

In fact, on one particular order the item that was out of stock put me under the free two day shipping. They still shipped the in stock items for free and also shipped the item for free.

[NorcalBassin]

No one else has ever come close to the ship time or anything else with these guys. I give plenty of my business away to other places, but I sometimes get frustrated when they sit on my order for days or even a couple weeks before shipping. TW always gets my order shipped same day if I order before lunch as long as the items are in stock.

[Loop_Dad]

Only thing I didn't like about ordering to them was because they are in California they have to charge sales tax to the customers in California. Now I am moving out of the state, it will be tax free. Sweet!

[jtesch]

customer service is great also

[Master Bait'r]

<-- TW fanboy

 

 

I have a similar stack.  Why spend less than $50 when I could get a "free" bait instead of paying for shipping?  

[Hogsticker]

Master Bait'r. Hee hee

[*Hootie]

I always spend over the minimum and then pay for overnight shipping. Ten bucks to get it tomorrow? Can't beat it. Never once had an issue.

Hootie

[Wbeadlescomb]

I always spend over the minimum and then pay for overnight shipping. Ten bucks to get it tomorrow? Can't beat it. Never once had an issue.

Hootie

That's what I normally do. Pretty awesome a package can go from California to alabama in less then 16 hours.

The only problem I've had with them is when I actually called them on the phone. That ended up being aggravating as crap.

[WIGuide]

They've got great customer service. I order from them a few times a year and never had an issue. Bought a rod once and it came with a guide that didn't have an insert. Emailed them and the next day I had a prepaid shipping label to send the rod back. They shipped a new one out asap.

[gripnrip]

My Hudds are due to arrive today!  I have always had my order from TW show up in 5 days or less.  Just in case you brain farted and forgot to add something to a previous  order.  It is nice if you have to have the order before a tournament that they offer such cheap overnight delivery.

[crankcaster100]

Let me the guy that says I don't like TW

I always have my on line orders shipped to my office because nobody is at home to sign for packages

They said my first order had to ship to the billing address

I told them that was stupid and I told them to instruct UPS to leave the package without a signature

When I got home there was a note from ups and no package

TW has lost my business

[jbsoonerfan]

I have never had to sign for a package from TW.

[Wbeadlescomb]

Let me the guy that says I don't like TW

I always have my on line orders shipped to my office because nobody is at home to sign for packages

They said my first order had to ship to the billing address

I told them that was stupid and I told them to instruct UPS to leave the package without a signature

When I got home there was a note from ups and no package

TW has lost my business

That was my problem with them. Whitney was buying me a birthday gift I picked it out she used her card to pay for it then 6 phone calls later and me threatening to never buy another d**n thing from them problem solved.