dfris Posted March 2, 2014 Posted March 2, 2014 I wanted to give my experience with Humminbird and their warranty service. I purchased a 598si combo back in April 2013. Unit worked great, but on first trip out in jan 2014 my side image had a couple of large lines on the screen. I changed the head unit to the front down, and the unit worked fine. However the water was 43 degs and Ice was floating on the lake. So I thought maybe it was something to do with that. Second trip out, unit did the same thing, this time in a lake that is used to cool a power plant, and water was 55 degs. I called Humminbird, and was given a Customer ID number and to send the unit in. I sent the unit on Monday, two day shipping. Humminbird received the package on Wed morning. I received a package on Sat morning of the same week, with my unit, and a new transducer. I wasn't happy that the transducer failed after 10 months of light use. Even with a new unit, I worry about its longevity. However, the service of Humminbird has been top notch. You can not ask for anything better, than a 3 day turn around including shipping. I live in Ashville NC, and it was shipped to AL. Overall very happy with Humminbird. Quote
Triton12 Posted March 3, 2014 Posted March 3, 2014 Thats good to hear since i have one on the way. Quote
Skeeta Posted March 4, 2014 Posted March 4, 2014 I would imagine that transducer was just a fluke and the new one will probably last you forever. Great to continue hearing positive reports of HB's customer service. Quote
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