TackleWarehouse Excellent Customer Service

[backwater4]

I ordered some skirt material about 3 weeks ago and only got around to making them this weekend. I come to find out one of the packs is the wrong color. Mislabled by the manufacturer, not TW's fault. I explained what happened in an e mail and get a response this morning that their shipping a new pack out, no questions asked. Great customer service.

[K_Mac]

They have good people that know what they are doing, and what they sell. Great folks to deal with.

disclaimer: I am not connected to TW in any way. Just a satisfied customer.

[Vinny Chase]

Agreed.Those guys are awesome. When I was putting my order in over the phone the guy I was talking to would put in his two cents with almost every product/color I wanted. It was great hearing someones point of view that new first hand what he was selling.

[David P]

They've always been nothing but spectacular with their customer service with myself, and everyone else I know. UPS has damaged a few packages of mine, and they've sent out the new item the very same day, no questions asked.

[SoFlaBassAddict]

I've never had a problem with them either.  Prompt shipping, accurate tracking with UPS.  Couldn't be happier.  The free shipping on anything over 50 bucks is even better.

Just been hard to get anybody on the phone the last couple of days.  Completely understandable though.

[skeeterpro20i]

They have great customer sevice.

[Five-Alive]

Tackle Warehouse has given me excellent customer service as well, I order on a pretty regular basis and had a bottle of bow to stern to arrive without the spray nozzle, I contacted them and they apologized and shipped it out at once. I had told them to feel free to wait and stick it in my next order but they sent it on.

[WoolleyBass]

Great customer service! I just orderd from them last friday taking advantage of their black friday coupon and they promptly notified me that my shipment would not be shipped out tell yesterday. Thought this was great because not many company's tell you when there's going to be a delay to ship your order out. Great people

  Roby

[bocabasser]

without a doubt, the best customer service of any online tackle store. i have ordered hundreds of dollars worth of stuff, and it is ontime, everytime. never once have i had a problem.