So...I just emailed Stike King

[FL_Sharpshooter]

Well, I recently went fishing and had just bought a 3/16oz Strike King Premier Pro-Model spinnerbait. On my second cast the dang skirt ripped off the thing, so I emailed strike king about it. Unbelievably they responded 2 minutes right after I emailed them. This was the response.

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Brett let me know a color and we will replace. We had a small issue with some molds that were leaving a spot on the head that would cut the skirt band when installed. A few made their way through QC and on to the pegs. This sounds like one. We will be happy to replace it for you.

Thanks and apologies,

Chris

Sounds like good customer service to me.

[kickin bass14]

^X2.  Thats great customer service.  I had an OLD shakespeare spinning reel, the first one I ever had since I was 6.  The little spring for the bail broke.  I called them about it and they actually mailed me two of them for free and I got them in 3 days!!!  I was very impressed.

[FL_Sharpshooter]

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^X2. Thats great customer service. I had an OLD shakespeare spinning reel, the first one I ever had since I was 6. The little spring for the bail broke. I called them about it and they actually mailed me two of them for free and I got them in 3 days!!! I was very impressed.

Wow, thats great. Seems like they actually care. I only posted this because I had previously read about people emailing strike king and not getting a response. Let it be known, I had to email twice. I emailed them on 9/6 and I just emailed them again today when I got that email response. Sometimes emails can get overlooked or sent to the junk folder.

[5bass]

[movedhere] General Bass Fishing Forum [move by] five.bass.limit.

[NateFollmer]

SK always makes it right, even when it isn't their fault (I never took advantage of this, but others have). I bet you'll even get more than just your replacement

[FL_Sharpshooter]

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SK always makes it right, even when it isn't their fault (I never took advantage of this, but others have). I bet you'll even get more than just your replacement

Yeah, I figured a company that has so many excellent fisherman behind it would back their products.  The goal wasn't at all to get something free, I just don't feel that it is right to spend $5-6 on a spinnerbait that breaks after 2 casts.  I know a lot of people probably wouldn't write them, but I think they should be told.  If no one emails them, then how would they know they've got a problem?

[SoFlaBassAddict]

Chris knows customer service.  I had the hooks break on a few of their football jigs.  He sent me out some new ones the next day.

[RyneB]

You should have demanded a day of fishing with KVD and a lifetime supply of Strike King baits.   

[KYntucky Warmouth]

I bought a series 2 or 3 bait a few years ago that the paint had ran down and was still tacky.  I emailed them to tell them about the problem and I told them I wasn't looking for a replacement.  They emailed me within a day and said they had some other complaints and it was a certain batch that had got through QC.  They told me to keep the bait and asked for my address, less than a week later I had a box that had 2 new baits and a hat.   

[Sam]

Same thing happened to me.

I threw the skirt away and kept the spinnerbait.

I will check it for the "spot" and shave it down.

Thanks for the post. 

[FL_Sharpshooter]

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You should have demanded a day of fishing with KVD and a lifetime supply of Strike King baits.   

Haha, I'd just accept a full day with mr. KVD....we can all dream .

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Same thing happened to me.

I threw the skirt away and kept the spinnerbait.

I will check it for the "spot" and shave it down.

Thanks for the post.

No problem, glad to help.  I'm sure several other people have emailed strike king.  Looks like an automated message, but not really the point.

[Tin]

Tiny zip ties and trailer hooks are a spinnerbait fisherman's best friend.

[David P]

Shockingly, I have found that most bigger companies are just like this. SPRO I have personally dealt with this month and has had great customer service as well. Letting them know about a potential flaw can help them out as well, but don't take advantage of their kindness.

[lynyrdsky1]

hometown company 

[FL_Sharpshooter]

UPDATE:

Just got the package today. I was surprised with what I found inside. Chris sent me 4 spinnerbaits (2 3/16oz AlphaShin, 2 3/8oz ChartWhite), a strike king hat, and their catalog. Really makes you feel special when a company actually cares about their products. If that isn't excellent customer service, I don't know what is.

[pudmunk]

Sounds like a top notch company

[BriBass]

just need people not to abuse it bc if people abuse it thats when the company gets screwed and cant afford to do it anymore.

[OHIO]

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just need people not to abuse it bc if people abuse it thats when the company gets screwed and cant afford to do it anymore.

X2. It's stealing when you take advantage of a company like that.

Dishonest people are my biggest pet peeve.

[FL_Sharpshooter]

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just need people not to abuse it bc if people abuse it thats when the company gets screwed and cant afford to do it anymore.

X2. It's stealing when you take advantage of a company like that.

Dishonest people are my biggest pet peeve.

Absolutely, it ruins it for everyone.  Obviously, they can tell between people who have problems and those who are just trying to get free stuff, or at least I would hope so.  I honestly just wanted a skirt replacement, but that was very nice of them to send me all of that.

[Kevinator1]

That's the way it should be. I have tried to get in touch with Rapala but can't get any responses. I have broken 4 lips off of their DT series crankbaits by bumping rocks and stumps. I know they wanted thin lips to get the baits down but they are way too flimsy. Poor customer service. I guess I'll have to stick with the SK and Norman series. You can drive 8 Mack trucks over the Normans and they won't have a scratch or broken lip.

[deaknh03]

yea, i found rapala to be a pain also, and I had the liquid leak out of my koolie minnow and sebile never got back to me. disappointing when you pay $15 for a lure.

[BASSclary]

I dealt with Berkely a while back because i had the tip on my AMP break, they said that they were not authorized to send me a new guide >

Guess who's products I dont buy now? :

[bweave09]

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I dealt with Berkely a while back because i had the tip on my AMP break, they said that they were not authorized to send me a new guide >

Guess who's products I dont buy now? :

One guide shipped costs as much as an AMP

[Bass Junkie]

Glad to hear Strike King has such good service. Its always great to deal with companies like that. Mattlures is another company that cares and responds quickly. Tru-Tungsten... whole different matter....... I purchased one of their 4" Tru-Life swimbaits, only to have it break after 5 or so smaller fish. They did respond, but it took a while, and when they sent me a replacement it was the wrong sink rate. I emailed them about this and around two months later I finally get a response. They sent me two more baits to replace the one, and they were the correct model, but they sink, when they're supposed to float, all of which leads to the question, "Anyone want a Tru-Tungsten hat?"..... I'm not all that happy with their products at this point........ glad things went better for you. Maybe I'll convert to Strike King swimbait.... LOL.

[Bassn Blvd]

Good customer service?  I wouldn't call it good.  Good would be sending you an extra bait.  Simply sending a replacement should be routine.