Reel Parts

[bigbill]

I purchased another new reel that had a problem. The friction knob on the baitcaster didn't tighten up the spool. It's as loose as the knob wasn't there. It looks to me a customer or someone messed with it before I got it. I contacted "tackle service . com" the quantum people and they got back to me right away. I was very surprised how fast they answered my email. I needed to send them more numbers from the foot of the reel so they could cross reference it to what year and exact model it is. That was yesterday afternoon. Just now I received another email for my address so they could get the parts out to me. I have to say that's some awesome service for parts. I guess that zebco is the parent company. If you need reel parts go to "tackle service.com" they handle all the zebco owned companies. If a manufacturer backs up there products with parts and service like this I'm hooked on quantum products for sure. Plus they have online ordering for most of there models too.

In 24 hours they figured out what year and model I had and my parts are in the mail.

I wish I could find Shakespeare parts that had online ordering too. I hate talking on the phone with part numbers.

[J Francho]

If it didn't work out of the box, I'd expect nothing less than a perfectly working replacement, not parts.

[CWB]

Was it in a box or a display model? Alot of times people remove and/or steal the knobs. Maybe it was just the shim that fell out. Easy fix. If you are close to where you bought it, why not just exchange it? Happened to me once and store was not going to restock reel for 3-4 weeks, so I emailed cust. serv. and got part in 4 days.

[bigbill]

I purchased it online really affordable and it's brand new. Rather than go thru the hassle the part should be here on Thursday. I asked for the friction knob assembly.

[.RM.]

If it didn't work out of the box, I'd expect nothing less than a perfectly working replacement, not parts.

X2 

That was the problem we had with them. Insted of replacing the reel/s, they always wanted to send parts..

Their parts were wrong on shipping. Even if we got the numbers off of the schematic the dimwits sent the wrong ones...

[bigbill]

I just received the new gears for my line leveler for my quantum code red bait caster reel and I received the correct parts. This reel was brand new at 50% off the list price. It needed a new pinion gear but I replaced the pinion gear and the driven gear. It was under $2 for the parts but I ordered extra gears and the C clips.