Super User Jrob78 Posted September 15, 2013 Super User Posted September 15, 2013 Call TW tomorrow morning, they will make it right for you. Quote
Super User 00 mod Posted September 15, 2013 Super User Posted September 15, 2013 Change the color and get one. I have not had anything but good experiences with them. Even after waiting a while on back ordered products. Some times it is the manufacturers fault, and being in retail, it is a pain in the butt! Jeff Quote
Super User aavery2 Posted September 15, 2013 Super User Posted September 15, 2013 TW is IMHO the best of the best, give them a call, they will make it right. Quote
Super User Montanaro Posted September 15, 2013 Super User Posted September 15, 2013 always call anyone when u have an issue! emailing wont get the job done ever...and im a tech savvy 25 yo. 2 Quote
Super User 00 mod Posted September 15, 2013 Super User Posted September 15, 2013 Call them and they will send you a different color. Jeff Quote
Mxtaylor Posted September 15, 2013 Posted September 15, 2013 I had some back ordered jigs, ended up calling them and they shipped me plastic worms that I wanted, free shipping and I think the worms were $0.75 more total than the jigs.. No problem, great customer service!! Quote
flipin4bass Posted September 15, 2013 Posted September 15, 2013 They won't rip you off...I've never known them to charge someone for an item until it ships. Quote
Super User NorcalBassin Posted September 15, 2013 Super User Posted September 15, 2013 As has been mentioned, call them and they'll make it right. 99% positive they do not charge you until an out of stock item ships either. I place 10-12 orders with them every year and have nothing but good things to say about them. Quote
bmlum415 Posted September 15, 2013 Posted September 15, 2013 I waited 9 months for my spro phat flies on back order Quote
Super User flyfisher Posted September 15, 2013 Super User Posted September 15, 2013 Maybe my math skills are lacking but how is March to September almost a year? Give them a call and they will take care of you. Quote
VolFan Posted September 15, 2013 Posted September 15, 2013 They don't charge until they ship, so you're not getting ripped off. You can cancel anytime. I had to wait a little for my Bone Lunker Punker...Worth. Every. Minute. I've had dozens of orders with TW and never had any problem with filling the order or customer service if they couldn't. Quote
Super User K_Mac Posted September 16, 2013 Super User Posted September 16, 2013 One of the biggest reasons I like, and use TW is their customer service. When dealing with other vendors you will sometimes talk to a person who may want to help, but really doesn't have a clue. That is not the case with TW. Give them a call... Quote
Super User Grizzn N Bassin Posted September 16, 2013 Super User Posted September 16, 2013 Callll!!!! Quote
Quillback Posted September 16, 2013 Posted September 16, 2013 I placed an order them once and it shipped except for a bag of Zoom Ol' Monsters in black/blue flake. They went on back order and literally about 10 months later they came in stock and they shipped them out. They didn't bill me of course until they shipped. TW will do you right. Quote
Super User AK-Jax86 Posted September 16, 2013 Super User Posted September 16, 2013 A year for a product what they think this is a stock? Like everyone said contact TW I would email them and show them all the emails that you have sent to them. You never know they could give you free stuff or discounts you never know Quote
Super User Hooligan Posted September 17, 2013 Super User Posted September 17, 2013 Never, ever had issue with the folks out there. I do, literally, thousands of dollars a year with them and have never had an order charged that wasn't shipped. Quote
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