Great Customer Service Is Really A Difference Maker!

[5fishlimit]

I've read several posts about people getting fantastic customer service from companies like Pure Fishing, Shimano, Mega Strike, etc and today I have to add Duckett to that list.

I finally got around to trying to register the two rods I bought in March and June of this year. (I know... bad job on me)

I couldn't find one of the registration cards, so I went to their site and sent a message inquiring about getting one to complete. Seeing that it was Saturday afternoon I didn't expect a reply until Monday. About 5 minutes later I got a response back from somebody named Sean from his iPhone.

Even better was Sean asked me for the model #'s, where and when I bought them, and said he would take care of the registration process for me.

These little things a company will do are what keeps me a customer for life.

I see a pattern of phenomenal service in the fishing industry.

[rockchalk06]

Amen! Someone willing to bend over backwards for you is gold in my book.

[JeziHogg]

St Croix also has excellent customer service.

[Koofy Smacker]

Wouldnt be a bad idea to put a sticky at the top of the boards on our relations with companies from a customers point of view in terms of their customer service.

 While I havent had to deal with Duckett I have had GREAT, over the top experiences with:

-St. Croix (These guys will do anything to help you and everyone in the company is a class act)

-SPRO (Broke the bill off of a little john. They told me to sent it back and they sent me 2 new ones promptly)

-T-H Marine (broke the G-Force handle, I asked how to get a replacement and the very next day I had a whole new handle, cable and all on my door, over 1000 miles away!)

 

-Bagley has terrible CS though. Had 4 cranks crack before they saw water and never even heard a response from them.

[CRANKSTER]

Koppers Live Target.  Had a bluegill with the paint chipping on the first use of it.  Contacted them and they took good care of the problem.

 

***.  Emailed them about a rod and had a response within an hour from 2 seperate employees.  Good service in my book.