Strike King Crankbaits-VERY HAPPY!!!!!!!!!!!!!!!!!!!!!

[JDK.]

he will tell you to keep it.. it will cost more for them to have it shipped back then its worth!.. but you did the right thing by asking..

Chris Brown seems to know what customer service is about

[MFBAB]

I had an issue w/ some Redeyes a while back, the first couple of batches they made had issues with the internal weights getting stuck together and making the bait run on its side.  I was hearing nothing but good things about the Redeye and wondered why I couldn't get it to run correctly and then I heard a KVD interview that described the exact problem I was having.  I contacted Chris Brown and he replaced the baits for me no questions asked, I've had great luck using them since then also:)

[grimlin]

he will tell you to keep it.. it will cost more for them to have it shipped back then its worth!.. but you did the right thing by asking..

Chris Brown seems to know what customer service is about

Spot on...least ask..be honest and don't get mad if he asks you to return them.I however don't think he will ask you to return them(making you pay shipping charges)...but you did the right thing by emailing them asking what you need to do.

Chris Brown does seem to know what customer service is and guys like me will remember this and make purchases just because of their customer services to others.I guess it's my thing..I like customer services who back their products up to keep their customers happy like you.That tells a lot about a company sometimes.

[1234567]

Goodto hear that you had great customer service from strike king.  I had issues with a couple king shads, emailed them a few weeks ago and still waiting to hear at least a reply from them.  The king shads kept breaking at the hinge.  At $20 plus a bait, that's ridiculous if you ask me!

[DBatey]

I have a friend who had a box of baits do this and many were lucky craft and megabass too, its not limited to the lower priced brands, this is just a result of the air inside the lure expanding when it gets too hot and the plastic body being softened by the heat creating a perfect storm.

Kudos to strike king for taking care of you, but we all need to be aware this can happen and try to keep our boxes in the shade or cool by other means.

[airborne_angler]

Well I gave the Pregnant Redeye Shad a try yesterday and it had ZERO action. Stayed up on top and just spiraled around on the surface wrecklessly. So im gonna remove the split rings and hooks and toss the rest as I now have the replacements that were sent by Chris Brown.

Speaking of replacements,if you remember earlier I mentioned I got a duplicate package shipped by Fed Ex. I called Strike King on Monday to request to speak to Chris concerning this duplicate package of baits,and all I got was a voicemail box,so I left him a message and asked that he call me back. I also emailed him and havent heard back...So does this mean I keep the duplicate baits or continue trying to contacting him to do the right thing,and thats to return these extras?

How long should I wait for Chris To respond before I just give up and consider them mine?

[Big-O]

Keep'em....I'll tell him you said thanks at our next meeting 

Big O

www.ragetail.com

[SoFlaBassAddict]

I had a similar issue where I had several hooks break on football jigs.  Chris replied later that evening.  A few days later (today), I got a FedEx at the house replacing everything that broke.  Tossed in a hat and a catalog as well.  Fantastic customer service.  Thats the first time I've ever had a problem with one of their products, and it was very quickly fixed.  Couldn't ask for it to have been handled any better.