Strike King Crankbaits-VERY HAPPY!!!!!!!!!!!!!!!!!!!!!

[airborne_angler]

So today Im going through my Plano boxes and I discover something that REALLY ticks me off.

All my SK Sexy Shad Redeye Shad Baits and a SK Series 6 have series flaws in them.

Flaws,well I really dont know how else to put it.

They were taken out of the package,and put in the Plano box. Havent touched em since.I normally dont fish crankbaits,but bring em along "just in case"

The Redeye Shad baits have gotten "Pregnant" and totally swelled up and distorted. The series 6 Crank is starting to split at the seam.

I havent even had a chance to use these yet,Theyve NEVER been tied on and have NEVER been in the water.Just on the boat,in the Plano boxes

Is this an issue I can pitch to Strike King with hope of a successful resolution?? At almost $5 per bait id expect better.

The Excalibur Rattle Baits and Strike King Diamond Shad baits I had in the same box didnt have anything like this occur and are perfectly fine.

Has anyone else had a similar issue? If this happened to any of you all,how would you all handle it?

[Steven Ladner]

I don't fish Strike King hardbaits for that reason, poor quality. My main issue was every single one I bought had to be tuned. 90% of my crankbait fishing is done using Lucky Craft or Xcalibur now.

[SoFlaBassAddict]

That swelling on those red eyes is pretty awesome.  I've never seen that before.

Tie one on and see how it fishes... ;D

[Blue Streak]

If you left that box in the sun they will swell up and bust before others will

[erau618]

Strike King customer service is actually really good.  I had a problem with a Strike King Spinnerbait and sent them an e-mail.  Chris Brown at Strike King responded the same day and took care of the situation.  They sent me 3 new spinnerbaits and a hat.  I would contact them and attach the pictures.  They should take care of this issue. 

[Micro]

Fish those fat Red Eyes.  See how they do.  That may become the next lure-mod fad.

[airborne_angler]

I went ahead and emailed them a letter:

To whom it may concern,

   I have purchased a few of Strike Kings crankbaits,and although I have never used them,I cannot say im happy with these baits.After Purchase,I took them out of the package and put them in Plano organizer boxes. Ive never tied them on or fished them,theyve never seen water.

Theyve been in the organizer for about 6 months. I looked at them today and one your series 6 Crankbaits is starting to split at the seams,and your Sexy Shad Red Eye baits have swelled up and distorted.At $5 a bait,I would expect a better,more durable bait. My SK Diamond Shad baits and Excalibur Rattle baits were in the same Plano Organizer and are absolutely fine,no swelling,splitting or distortion.

Pictures of the baits in question are enclosed. Is there some sort of resolution we can reach in this issue.

 

  Thank You,

   Chris XXXX

   (520)249-XXXX

Hopefully that will be enough to resolve the issue. Lesson learned,SK Cranks arent very durable.

[airborne_angler]

WOW,i just heard back from Chris Brown from Strike King:

Chris, Let us know an address and we will replace.

CB

Thats quick service,only took about an hour. WOW!!!

[SoFlaBassAddict]

Can't beat that.  Gotta love when a company has solid customer service like that.  It's a shame that more companies aren't that easy to deal with.

[FishinTN]

I had a similar deal with luckycraft. Had some baits tear up pretty fast, e-mailed them and they sent some new baits right away. Very happy with luckycraft.

I like certain strike king baits also mostly red eye shads, but have had no problems. Except for one that recently started to rust a little on the rings. Only that one has done that.

[NateFollmer]

That's strange! Mine are always in my Plano boxes and sit in my car (I shouldn't do that ha). Maybe I should go look at my cranks... I just threw my sexy shad yesterday but it looked fine (I didn't look for any splitting like that though).

That's some good CS there though! SK gets +1 in my book

[Grey Wolf]

I've used their cranks for years and have never had anything like that occur. They'll make it right for you.

[MALTESE FALCON]

That's great customer service there. Another company with fantastic customer service is Bomber. Last year I had some Balsa B's that had the paint peeling off. When I contacted the company, they asked for a shipping address and, for my trouble they gave me two of each bait.

Falcon

[flippin and pitchin]

There has to be a reason for the distortion and I would say it get's mighty hot in Arizona.  I bet Chris Brown would like to know the circumstances so as to factor that into further product development.  That was like a hot dog in a microwave.

[CWB]

The Red Eyes remind me of a pot bellied rattlebait made by Rebel some years ago.

I had a similar problem with a Crankbait that didn't rattle. Sent email and described problem. Chris said to try rapping it on a tabletop to shake the rattle free. It worked plus they sent 3 free baits + a hat.

C.S. second to none IMO.

[Indiana Bass1]

I have the same problem with a series 3 splitting down the back. Guess I 'll throw it away and chaulk it up as a lesson learned.

[Grey Wolf]

I have the same problem with a series 3 splitting down the back. Guess I 'll throw it away and chaulk it up as a lesson learned.

Why ? They'll correct the problem for you , all you have to do is get in contact with them.

[airborne_angler]

I was concerned that I would get a big runaround with SK,but I took a shot,emailed em about the issue and sent pics. No questions asked,you saw their response. Top notch service.

I also have some Cotton Cordell Spots that have a distortion /denting issue.I wrote them as well. I got an email back and they want me to send them the lures  in question for inspection(on my dime) and they would gladly replace them.

A few minutes later I got an email from the same guy that said they will look into "maybe" replacing these baits.

First Email:

Hello chris, I have never heard of this happening before, if you will send these baits to us for inspection I will be gladly to replace them.

Second Email:

If you would send these back to us we will look at maybe replacing these. I have never seen this happen before..Thank you

So im on the fence with the Pradco lineup. Do I send them back and look at "Possibly" having these replaced? If they choose not to replace them,then im out postage on sending the baits in and im sure they would keep the baits.

[lavbasser]

I would send them back. I am pretty sure they would return them regardless. I like to know how manufacturers handle returns or exchanges in these circumstances.

I also think they should throw in an extra bait or something. Several weeks ago I rec'd a split Little John MD. I sent it to Spro. It was still in the original packaging. I wrote a note and did everything they asked. I got my replacement MD 3-4 weeks later. However, they only replaced the bait. No reimbursement for shipping or time spent going to the post office and writing a note.

[aarogb]

Wow that is good customer service!!!

BTW, I would fish that pregnant Red Eye Shad and see how it did!!

[airborne_angler]

Im keeping all the baits that are affected and will most likely fish em just for grins. Im not a crankbait fisherman,more of a soft plastics type,so maybe if I fish these cranks and catch something,ill be more inclined to throw cranks more often.

[Crowcommander]

The baits I saw seem to be distorted by excessive heat from being in a clear tackle box. The Plano box can act as a magnifing glass when left out in the boat. This will make all plastic hard baits do this including Zara spooks,Chug bugs,Rattletraps,etc. Thank goodness for an understanding customer service dept. I learned this the hard way on a 100+ degree day on Millwood Lake in SW Ark.   

[NorcalBassin]

Dude, what have you been feeding your crankbaits???

You should have sent at least a couple of them back... they definitely would have taken care of you. If not, they would do so knowing they would lose you as a customer and assume you're going to tell everyone you know about the poor customer service.

[Paul Roberts]

You're in AZ! Keep that box outta the sun. If that doesn't work, and you have to keep those SK baits in a cooler, then it's time to buy some other brand CBs.

[airborne_angler]

Dude, what have you been feeding your crankbaits???

You should have sent at least a couple of them back... they definitely would have taken care of you. If not, they would do so knowing they would lose you as a customer and assume you're going to tell everyone you know about the poor customer service.

According to the SK Rep,They are gonna take care of me,no questions asked. The Cordells,Ill have to send em in and see the response I get. Im gonna send in my Cordell spots on the 1st of the month.