Stasher1 Posted June 30, 2010 Posted June 30, 2010 Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again In the time it took you to type out your first post on this subject, you could've banged out a quick email to TW and they would've taken care of it right away. If you have a problem with a company, it makes more sense to complain to that company, not to a bunch of people on a fishing forum who are incapable of solving your problem.
Super User Grey Wolf Posted June 30, 2010 Super User Posted June 30, 2010 Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again In the time it took you to type out your first post on this subject, you could've banged out a quick email to TW and they would've taken care of it right away. If you have a problem with a company, it makes more sense to complain to that company, not to a bunch of people on a fishing forum who are incapable of solving your problem. EXCELLANT POINT !!!!!!!!!!!!
KC Bass Fanatic Posted June 30, 2010 Posted June 30, 2010 I've literally ordered hundreds, if not thousands, of dollars worth of tackle from TW and never a single problem. I think (and hope) that you are the exception to the rule. I'm sure they will make it right though. Good luck and sorry you had a bad experience.
Incheon Basser Posted July 1, 2010 Posted July 1, 2010 Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again they sent you a pm from this web site? or emailed ya or what? that's pretty sweet didn't realize they cruised the forum looking for complaints.. Sup tackle warehouse dudes and dudettes... I would like it if you all would start carrying the roboworm sourpuss, also I would really like to see a wish list on your site. it sure would make it alot easier to spend all my hard earned money on your site. Thanks and keep up the good work WILL
Super User Hammer 4 Posted July 1, 2010 Super User Posted July 1, 2010 Will, they have a forum to request products..
Incheon Basser Posted July 1, 2010 Posted July 1, 2010 Will, they have a forum to request products.. I know but if they read this forum then why not just post it here lol...it would sure save my wrist a lot of clickin from switching back and forth 1
Incheon Basser Posted July 1, 2010 Posted July 1, 2010 I've literally ordered hundreds, if not thousands, of dollars worth of tackle from TW and never a single problem. I think (and hope) that you are the exception to the rule. I'm sure they will make it right though. Good luck and sorry you had a bad experience. I feel your pain my MoBro (thats kinda funny just made that up) I have spent $1142.71 just in 2010!! (sure glad my wife doesn't read this forum. knock on wood
FishinTN Posted July 1, 2010 Posted July 1, 2010 I have two complaints with TW. 1. Is I wish they had a wish list on the site, so I could add little things that I forget about later when I make a order. 2. Why don't they have a full line store next to my house. Great place.
fishermantony Posted July 2, 2010 Posted July 2, 2010 Just ordered a package of tackle from them and they shipped and delivered my goods faster than any other tackle shop I have ever ordered from. There responses to questions or concerns via e mail are just as fast. They have made me feel very comfortable shopping with them and I'm sure the bait monkey will lead me back there many times.
soccplayer07 Posted July 2, 2010 Posted July 2, 2010 I have two complaints with TW.1. Is I wish they had a wish list on the site, so I could add little things that I forget about later when I make a order. 2. Why don't they have a full line store next to my house. Great place. I agree. That would be very nice. I think they would make a lot more money off that as well.
Super User fishfordollars Posted July 2, 2010 Super User Posted July 2, 2010 Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked.
D4u2s0t Posted July 2, 2010 Posted July 2, 2010 Just ordered a package of tackle from them and they shipped and delivered my goods faster than any other tackle shop I have ever ordered from. There responses to questions or concerns via e mail are just as fast. They have made me feel very comfortable shopping with them and I'm sure the bait monkey will lead me back there many times. If I order during business hours, I don't think i've EVER waited more than an hour or 2 before I had an email confirmation that the shipment was processed. Only time i've waited longer than that was if it was at night, or the weekend.
shootermcbob Posted July 2, 2010 Posted July 2, 2010 Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked. Couldn't have said it better. Everyone makes mistakes. Give the company a chance to make it right BEFORE you blast them on a public forum.
Super User Grey Wolf Posted July 2, 2010 Super User Posted July 2, 2010 Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked. Couldn't have said it better. Everyone makes mistakes. Give the company a chance to make it right BEFORE you blast them on a public forum. The original poster (Brian4618) must have seen the light , he deleted his post.
TrippyJai Posted July 2, 2010 Posted July 2, 2010 Once I had a "bad" experience with TW, I ordered several swimbaits and I was short by one item ( ordered 6 and got 5 ), I e-mailed them and they asked if I wanted a refund or the item, I asked for the item and 3 days later I got it.Nowdays most of my tackle purchases are for TW, excellent service. I'm glad you had a good experience with TW. I ordered 6 Booyah jigs year ago and they only gave me 4. I called them up and told them I was missing 2 jigs and the representative wasn't the kindest person to talk to. He didn't apologize to me and he told me they can't send me the other 2 because I lived in Canada. I didn't really care, but was pretty disappointed at the person I talked to. Waited a day or 2, got my refund and instead of giving me what they owed. They were short 2 bucks. Not a big deal so I didn't bothered to ask them for 2 bucks, but 2 bucks missing from a $8 refund is not too great. They messed up twice on me. I would still order for them because I'm sure they aren't doing all this on purpose, but the shipping to Canada is too expensive. There are better options for me. I would still do business with them if the shipping didn't kill me. Wow... someone from TW saw my post and they sent me an email with a sincere apology and wanting to make things right for me. Great work...
Incheon Basser Posted July 4, 2010 Posted July 4, 2010 I have had one thing that ticked me off. I have spent 0ver a grand there this year and i made a purchase of 97$ the morning they sent the memorial day sale email out which made me a little sick... so i asked by email if they could apply the sale to my order they said they could but I would have to call, not send an email. I was like ok? cause of my location it is hard for me to call during business hours. The email I sent was a response to my order confirmation so they knew all needed information. I just think they didn't want to give me the discount. and wanted to make me work for it. I don't like that But they are still the best and I'll keep buying from them because of it. William, Greetings from Tackle Warehouse! Thank you for your order. It will ship Friday May 28th. You can check the status of your order and track your package using the link below or by entering your order number and phone number in the order tracking section of our website. Sincerely, Online Services I realize that I placed the order just before the email for the 15% Memorial day sale was sent out but I was wondering if you guys would be so kind as to apply it to my order. If not I under stand. It just kinda stinks that hours after my order was processed you all sent out the email. Thanks William Greetings from Tackle Warehouse! We can adjust the price to give you a discount as long as your order was placed after 5/24/10. We prefer you to call in to have us manually adjust it. If you have any questions or concerns please e-mail info@*** or call 1-800-300-4916 and one of our customer service representatives will be happy to help. Thank you for choosing Tackle Warehouse. Sincerely, Tackle Warehouse Online Services AVR
Tackle Info Posted July 23, 2010 Posted July 23, 2010 Hello, We will avoid having you go out of your way whenever possible. However, in this case there are stipulations regarding the discount that must relayed to you over the phone. If we could have taken care of your request via e-mail we would have done so immediately. This situation does not allow us to do so and thus, the reason for the requested phone call. We hope this e-mail finds you well and please do not hesitate to contact us with any questions or suggestions you may have, info@***.com or call 1-800-300-4916, in the future. Thank you for your support of Tackle Warehouse and have a great day. Sincerely, Tackle Warehouse Team Online Services
Super User roadwarrior Posted July 23, 2010 Super User Posted July 23, 2010 WOW! Thank YOU for taking the time to sign up and post. We would sure like TW to join up with BR as a sponsor. I hope you will give that some consideration or pass this message on to the appropriate party. -Kent a.k.a. roadwarrior Global Moderator This thread has run its course. Good night Irene. 8-)
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