Shimano Rod Warranty

[smr913]

Hey guys, 

 

Just wanted to give a quick praise to the Shimano Rod Warranty Team. My Cumara's tip snapped and I sent it to their facility. With USPS tracking I saw it was delivered on  6/21/13. I called them today to check on the status and since I have never used their CS before was curious on their turn around. Low and behold they sent out my brand new replacement rod earlier today (6/24/13). It's refreshing to see that kind of CS and feel they deserved a quick shout out. I did not send them any proof of purchase along with the rod either.

 

 

[Darren.]

Good to hear. Haven't had to use their warranty yet, hoping I never have to. I like my cork-handled Compres a lot!

[retiredbosn]

Why did u mail it in? When I bought my rods the warranty was over the counter at any stocking store.

[smr913]

Mainly time constraints. Work too much during the week to make it to bps. That and they dont always have a replacement in stock.

[rockchalk06]

Mainly time constraints. Work too much during the week to make it to bps. That and they dont always have a replacement in stock.

Agreed. Lots of guys by a rod based off recommendations here and other places and drive to the nearest dealer. For some guys it's over an hour away. My pickup gets 12 MPG, so I can understand the shipping it part! Glad to see they came through. Makes me feel better if I ever have to use it.