Best Rod Quality Vs. Customer Service/warranty

[FishinChris]

I do not see anything on Shimano's website about an over-the-counter warranty.   It says you have to ship it to them.  Where do you guys see this at?

 

Thanks!

[SenkoGuru]

Duckett makes fine rods and that 20 year warranty is a major plus.

[Banned-99884]

Dobyns rods has the best costumer service. I have a 683C champion and I traded it for a 701SF all I had to do was pay the 40$ ffor.shiping! Great company

[webertime]

Lamiglas is also pretty sweet.  Some models are one year (lower end) and others are lifetime.  If you break it it's a $20 fee to cover the shipping, etc.  If it breaks for a "duh" reason you do the "Fast Track" and it's $50 and they send you another rod.  I broke an early production run Excel 734 and got an Excel II 735 as a replacement, they let me choose the model I wanted in the line up.

 

I broke a 1st generation Phenix Recon and got to talking to the warranty guy there about it, ended up talking about life, our jobs, etc...  They were very honest about their rods which was very refreshing and almost "fun" to deal with (the warranty guy had to call me and when I picked the phone up he pranked me pretty good about stuff related to my line of work).  It was $50 and I got a Recon2 back asap.

 

I'll take an awesome rod with a 1 year warranty over a lifetime warrantied average rod every day of the week.

[Jon G]

Duckett has a very nice warranty I had one break a few years ago and the replaced it no questions asked. I ordered a *** around Christmas and upon further inspection i noticed the guides were in horrendous condition (they looked as if they got in a fight with a hammer) at first they said they dont replace rods due to guides but after explaining that I have never even used the rods they were willing to replace it. They just called me today and told me they saw got my rod (its a 7'1 MH) and said they would replace it because there was no way those guides could be fixed. They told me they didnt have any 7'1 MH at the moment and asked if i would be ok with a 7'3 MH instead and i said I was (I originally wanted the 7'3 MH) so i am very pleased with their customer service and warranty.