Returns To Tw

[Dylan.747]

I received a revo sx from tackle warehouse yesterday. It was very unsmooth, gears felt rough. So, I sent it back after filling out the return form on the back of my invoice. Has anyone exchanged any reels through TW? If so, did they send you a smooth reel, like it should have been?

[QUIENYO]

Well, I would think they will send you another reel. Weather that reel is smooth, like it should be, is more dependent on Abu Garcia than TW. Good luck.

[BenBassmaster]

Well, I would think they will send you another reel. Weather that reel is smooth, like it should be, is more dependent on Abu Garcia than TW. Good luck.

Well said.

[Dylan.747]

Well does anyone have any experience with the 3rd generation Revo SX?

[Doubled Over]

I sent in a Shimano Chronarch that had a issue with the break cover not closing... they sent back a brand new one in a few days no questions asked. However it might vary under the warranty and I don't remember the SX warranty off the top of my head. Yes, I do have a SX on my punching setup but haven't gotten to use it yet because I got it last fall.. Feels nice though 

[Teal]

You shouldnt have to strip a new reel, clean, regrease and relube it, but it is an option. I bought a Lews TP off ebay like that and i didnt want to go through the hassleso of trying to send it back so i decided to strip it down first and give that a try...reel is smooth as butter now. But like i said, you shouldnt have to do that on a reel that is new. That is totally on the manufactuer.

[tbone1993]

Well does anyone have any experience with the 3rd generation Revo SX?

That is my friends favorite reel for the price. I like how it feels as well.  TW will take care of the reel situation since it is brand new.

[smalljaw67]

Usually if you call them and let them know what the problem is they will send you a new one along with a return label, when you get the new one you pack the broken one up and put the return label over the original and send it back.