Abu Garcia Rod Warranty

[bassh8er]

Does anyone know if you're supposed to register your rods, and if so, how?

I registered my new St. Croix online, and wanted to know if I could do that worth my Abu.

[Arv]

I never did and got one my Veritas' replaced no questions. Just standard return forms.

[bassh8er]

Thanks, I was just wondering what proof they would need for date of purchase.

[Diggy]

Thanks, I was just wondering what proof they would need for date of purchase.

receipt perhaps =)

[tbone1993]

They need a receipt attached to the warranty claim provided with the rod . I believe if you do not have a receipt you can explain that it was a work gift/ purchased from work and they will except that. We will see if my theory pans out, I was told that over the phone and my reel should be on the way there within a day or so.

[SirSnookalot]

If there ever was a company that had a liberal repair/replacement policy, it's Pure Fishing. A simple explanation on the repair form is all you need to do, warranty or otherwise a receipt is not needed. I have never been disappointed with their customer service.

[Earthlin80]

One of my guides broke on my veritas last Monday. Called them at 4 that afternoon and by 12pm the next day had a new rod on its way to my door. No papers to fill out or anything. Had to email them a pic of the guide a pic of my receipt and a pick of my rod cut in half. Paid 9.95 with my credit card over the phone and I was done. Took 3 days to receive it, and they even gave me a free fenwick eagle gt ultralight rod packed with the veritas. I was looking to buy a ultra light and now I don't have to. I usually just lurk on this site but just want to say how great of an experience I had with customer service.

[SirSnookalot]

One of my guides broke on my veritas last Monday. Called them at 4 that afternoon and by 12pm the next day had a new rod on its way to my door. No papers to fill out or anything. Had to email them a pic of the guide a pic of my receipt and a pick of my rod cut in half. Paid 9.95 with my credit card over the phone and I was done. Took 3 days to receive it, and they even gave me a free fenwick eagle gt ultralight rod packed with the veritas. I was looking to buy a ultra light and now I don't have to. I usually just lurk on this site but just want to say how great of an experience I had with customer service.

That's a great outcome. Nothing short of the experiences I've had with them.