Shimano Customer Service

[0119]

Must have been BPS they are notorious for allowing folks to tighten up the drags of the reels they handle and leave them that way. Just so you know often the () beveled washers loose their effectiveness from the same mishandling and have to be replaced.

That will effect the upper end of the drags range.

All this makes me glad Ive turned back the hands of time and use old Ambassadeurs now.

[Kevinator1]

Well, I am hoping to get an issue I am having with them worked out as we speak. I'm waiting on an answer from Dan about the Shimano rebates that I am suppose to get after buying 3 Chronarchs. They had on the rebate form to expect the return in 4 to 6 weeks. It's already been over 8 weeks and I haven't heard anything yet. Its also been 4 days since I talked to Dan and haven't heard anything from him either. I know they are probably using an outside source to work on the rebates but it still is Shimanos responsibility to make sure their customers are receiving their rebates.

[baluga]

I got the first gen CH50Mg and use it in saltwater. It was rated saltwater safe but the housing corroded after a year. I called up shimano service and explained what happen and they ask to send it in. After 3 weeks the reel is on my door step with the new upgraded body frame for free. Pretty cool huh!

[Capt.Bob]

Not to make anybody out to be a bad guy, or pointing fingers at anyone. But I think a lot of people create problems buy the way they speak to those they expect to help them. I don't call and tell them how bad the item was and should have done or takin this or that. I start with Sir or Mam and explain how my favorite whatever did what it did. these folks put up with more shat in a day than I would put up with in a year, how someone communicates with me determines a lot, in how I'm going to treat em! I'm just sayin I know it happens, only you know if your one of them.

[SirSnookalot]

I agree with Capt Bob, the initial contact is important in establishing a rapport. My businesses have always centered around the phone, I'm a salesman first and I know how to get things done whether it be a beaurocrat or company small or large. In my experience Shimano's customer service seems to be the exception, for me things have not gone as well as they have with other company's customer service, both repair and parts. Sure Shimano is a big company and deal with many issues, all the more reason to employ more people to handle it. I do not buy into " they handle a lot crap every day", they are only working there and their own personal money is not on the line. There isn't a business in the world that doesn't deal with issues on a daily basis, I cut them no slack in that area.

Several posts have indicated a problem in obtaining parts, Shimano is more aware of this than we are, it's an issue they deal with quite bit. It's a mystery as to why a business would not be more aggressive in a parts restocking program and an expanding parts department. It's apparent they feel it isn't worth the investment, in time it just may bite them in the butt.

[SoCalFisher]

Well, I am hoping to get an issue I am having with them worked out as we speak. I'm waiting on an answer from Dan about the Shimano rebates that I am suppose to get after buying 3 Chronarchs. They had on the rebate form to expect the return in 4 to 6 weeks. It's already been over 8 weeks and I haven't heard anything yet. Its also been 4 days since I talked to Dan and haven't heard anything from him either. I know they are probably using an outside source to work on the rebates but it still is Shimanos responsibility to make sure their customers are receiving their rebates.

I honestly don't know what you expect, its a rebate. Should I call Abu Garcia about my rebate and tell them how much I hate my STX. No.

[J Francho]

Well, I am hoping to get an issue I am having with them worked out as we speak. I'm waiting on an answer from Dan about the Shimano rebates that I am suppose to get after buying 3 Chronarchs. They had on the rebate form to expect the return in 4 to 6 weeks. It's already been over 8 weeks and I haven't heard anything yet. Its also been 4 days since I talked to Dan and haven't heard anything from him either. I know they are probably using an outside source to work on the rebates but it still is Shimanos responsibility to make sure their customers are receiving their rebates.

I got my rebates in about 2 weeks. I was surprised at how quick it was. I've had other rebates take almost a year to come through.

[Kevinator1]

I honestly don't know what you expect, its a rebate. Should I call Abu Garcia about my rebate and tell them how much I hate my STX. No.

Well, if you want to let companies to get over on you that's fine, but for me, if they have listed on the form wait 4 to 6 weeks then I expect to get the rebate between 4 to 6 weeks. The longer companies hold on to that money means they are making money off of it. That's why they like to use rebates. That and some people don't send them in.

[Kevinator1]

I got my rebates in about 2 weeks. I was surprised at how quick it was. I've had other rebates take almost a year to come through.

Yeah, i usually don't have issues with rebates but they shouldn't state 4 to 6 weeks and not follow through with it. I received an e-mail today that they may have sent it to the wrong address but they actually had the wrong reels listed from an earlier rebate. Apparently, they didn't read my e-mail very closely because it stated Chronarchs and they found an old Citica order.

[LuckyHandsINC.]

I honestly don't know what you expect, its a rebate. Should I call Abu Garcia about my rebate and tell them how much I hate my STX. No.

I think he expects to get the money that is owed to him.

[webertime]

^{As for the rebates, Shimano is not the company handling those. They hire a firm to do that and the problem may in fact lie with them. Although yes Shimano IS still reponseble since it's their subcontractor, it's not Shimano directly delaying the rebates. Almost ALL rebates on products are handled by firms contracted by the company whose product has the rebate.}