Super User J Francho Posted June 8, 2012 Super User Posted June 8, 2012 I sent a rod in for repair. Probably took about 10-11 days total turnaround. About what I expected. No way in less than 5 days, even if it's for a replacement. Quote
Super User iabass8 Posted June 8, 2012 Super User Posted June 8, 2012 Okay well its not "bs". If you read or ask around you will fimdd their customer service is better than most if not one of the best. They are also very busy right now as its that time of year where most are upgrading or trading in rods. I just traded up a legend tournament to extreme and it took a week in a half to get it to my door. That may not sound long but their turnaround is incredibly fast most of the time. Call st.croix ans use extension 120 and not 139. Harry is much more helpful than dan. Emailing them gets you a faster response than calling. Quote
Super User J Francho Posted June 8, 2012 Super User Posted June 8, 2012 Now, see...I've dealt with Dan, and he's fine. Not the super fake friendly type. He's handled my stuff in the past - no problems. Most recently handling the repair of a demo rod that was 12 years old. Unless you live next door to the factory, no way you're getting a rod in less than 5 days. You're backpedaling from less than 5 business days to 10. I agree, their service is good. But send a rod in on Monday and get an upgrade on Friday good? I don't think that's even possible. And Hi Selinity, NEVER leave a message. That goes for any customer service issues. It's pointless for them to even have voice mail. It's too easy for them to delete/ignore the problem and blame technology. Quote
Super User iabass8 Posted June 8, 2012 Super User Posted June 8, 2012 Last year i sent in an avid that i snapped the tip off of but was planning to upgrade to an extreme. Sent the rod fed ex after talking to harry on monday afternoon. Rod arrived their tuesday morning and the new rod wss at my door when i was off work friday late afternoon. This was during the fall. Most upgrades i make are in the spring and usually have the rod in a weeks time.(i do only live 6 hours from park falls though). Dan is by no means hard to deal with but ive personally just found harry to be faster in returning emails or calling me. Quote
Super User tomustang Posted June 8, 2012 Super User Posted June 8, 2012 6 hours away, lol no wonder why Quote
BrianSnat Posted June 9, 2012 Author Posted June 9, 2012 How long as Lews been around. Never heard of Lews unti recently. Quote
Capt.Bob Posted June 9, 2012 Posted June 9, 2012 How long as Lews been around. Never heard of Lews unti recently. you'll find your answer hear. http://lews.com/history.htm Quote
unionman Posted June 10, 2012 Posted June 10, 2012 Now, see...I've dealt with Dan, and he's fine. Not the super fake friendly type. He's handled my stuff in the past - no problems. Most recently handling the repair of a demo rod that was 12 years old. Unless you live next door to the factory, no way you're getting a rod in less than 5 days. You're backpedaling from less than 5 business days to 10. I agree, their service is good. But send a rod in on Monday and get an upgrade on Friday good? I don't think that's even possible. And Hi Selinity, NEVER leave a message. That goes for any customer service issues. It's pointless for them to even have voice mail. It's too easy for them to delete/ignore the problem and blame technology. Im just wondering why you automatically assume hes lying? I ordered a reel from Quantum that took 5 (ordered mon. recieved fri after wrk) days as well. And thats NO BS. Quote
Stasher1 Posted June 10, 2012 Posted June 10, 2012 Im just wondering why you automatically assume hes lying? I ordered a reel from Quantum that took 5 (ordered mon. recieved fri after wrk) days as well. And thats NO BS. There's a HUGE difference between ordering a product and having them ship it to you within 5 days and sending in a product for replacement, having them receive it, process it, authorize a return, pack/ship the replacement, and having it at your door in 4 days. Quote
Super User J Francho Posted June 11, 2012 Super User Posted June 11, 2012 Im just wondering why you automatically assume hes lying? I ordered a reel from Quantum that took 5 (ordered mon. recieved fri after wrk) days as well. And thats NO BS. Because I ship hundreds of packages all over the US. Read carefully, my statement was, "unless he is next door," which turned out to literally be true seeing as he is 6 hours away from the factory. Just what fraction of Bass Resource membership is 6 hours away from the Saint Croix factory? While not a false claim, it isn't a reasonable assumption for the rest of us. Make sense? Congrats on your dealing with Quantum. Do you think that you would be able to ship the reel, and get it back from them just as fast? That was the claim. Quote
Bassfisherman94 Posted June 11, 2012 Posted June 11, 2012 LEWS! I have to speed spools and love them! I am planning on getting a tournament pro sometime soon! Good luck with your choice! Quote
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