Abu Garcia, Customer Service Great??

[Loomis24]

I bought a Verdict rod last yr because i wanted to pair it with my other premier reel. I loved the rod the first couple of times i used it. I have not been able to use it much since then because of my work schedule. That being said two weekends ago i was fishing in a tournament at Lake of the Ozarks when i went to set the hook on a fish the Verdict rod broke in 3 places. It was a 4lb fish. Lucky for me i had a great partner with me and we managed to get the fish in the boat. That night i emailed Abu Garcia about what happened and still have not heard anything back from them. I have emailed them again and still nothing. I have 2 veritas rods that i really like and have had no problems with them. I hope i hear back from Abu soon. Hopefully i just got a bad rod. I love Abu products but this is my first time dealing with customer service. Sorry for the long winded story but i wanted to ask has anyone else had bad luck with the Verdict rods, and if so did Abu Garcia replace it???

[Zoff]

Same thing happened to me with my Verdict. I didn't have a reciept as it was a gift and they said send it back anyway. Ther waived the return fee since it was a gift and I had a new one in about 3 weeks. Call the number they have listed. They get thousand of e-mails a day so they could miss yours. They will address the problem ASAP.

[jeb2]

Agreed. Give them a call.

[SirSnookalot]

I would call Pure Fishing, good bet they will send you a shipping label. Fill out the return form http://www.purefishing.com/sites/default/files/abu_garcia_product_repair_form.pdf

they are very accomodating, but they do handle the service for many manufacturers, be patient I'm sure it will work out fine.

[AbuGarcia4Life]

Hello Anglers,

Thank you for the wonderful complements. We try as hard as we can to help our our fishermen as much as possible.

Loomis24, I'm sorry but I do not see your email as this name. Could you send me an email with "Bass Resource forum" in the subject line to Abugarcia@purefishing.com with all the information and I will be happy to help you get this resolved and get you back fishing as soon as possible.

Call us at 800-334-9105. (Customer Services) Monday-Friday, 8:00 am. to 5:00 pm. EST. if you have any questions. We will be happy to assist you.

Good luck fishing everyone.

Abu Garcia Customer Service

www.Abugarcia.com

[QUIENYO]

BAM! There you go.

That is good stuff right there.

[LgMouthGambler]

Hello Anglers,

Thank you for the wonderful complements. We try as hard as we can to help our our fishermen as much as possible.

Loomis24, I'm sorry but I do not see your email as this name. Could you send me an email with "Bass Resource forum" in the subject line to Abugarcia@purefishing.com with all the information and I will be happy to help you get this resolved and get you back fishing as soon as possible.

Call us at 800-334-9105. (Customer Services) Monday-Friday, 8:00 am. to 5:00 pm. EST. if you have any questions. We will be happy to assist you.

Good luck fishing everyone.

Abu Garcia Customer Service

www.Abugarcia.com

^ Is he going to get yelled at for not posting in the introductions section? ^