Lew's Reel Repair

[hatrix]

Last year I bought a speed spool and about 3 months later it started taking a dump on me. It would grind and the handle would slip sometimes and make a grinding noise and not turn the spool. Any ways I stopped using it and about a week ago sent it in to be fixed because my warranty runs out this month (if it even matters) the woman I talked to said they will fix it even if I never sent in the warranty. Well they sent it back to me and all they did was oil the bearings and grease the main gear. I was a little bummed they would send it back to me like that and further more that it was even a acceptable fix when clearly if you turned the handle you could feel it was still not fixed. I ended up calling to complain and that is something I have never done. I just felt like it was a slap in the face they would send it back to me like that. In the end they are sending me brand new one and I have to send that one back again. I just couldn't believe they sent it back to me like that and thought that would be acceptable.

FYI I have 2 other Lew's reels that work flawless still and I still believe they make a great product. I just was not very happy with there repair department and how they sent me back a reel that was still not fixed.

[Bassn Blvd]

I hear your frustration. The communication probably got lost between the receiver of the reel and the fix it shop. But that doesn't excuse them from not noticing something was still wrong with it before shipping it back to ya.

[Delaware Valley Tackle]

This sounds like a case of dealing with a "parts installer" rather than a true mechanic or technician. Unacceptable either way. If you're willing to push it up the ladder I wouldn't be surprised if you can get a replacement reel.

[hatrix]

This sounds like a case of dealing with a "parts installer" rather than a true mechanic or technician. Unacceptable either way. If you're willing to push it up the ladder I wouldn't be surprised if you can get a replacement reel.

@DVT they are sending me a BNIB one and I have to return my old one to them. This time the shipping is paid by them but I still have to go back to the post office. It's not to big a deal but still is something I shouldn't have to do again because of there error or lack of caring what ever the case. I am more bummed about them sending me back the same broken reel. I love my Lew's and want every aspect of them to be exceptional and I feel let down. I thought they might of offered me a upgrade because of the whole situation but I didn't ask and they didn't offer. Not that I expect they should but in hind sight it seemed as if maybe they should have.

[hatrix]

Well I got home from work and this was sitting on my porch