I'm a Lews rod and reel guy. I have gotten to know a few of the customer service folks over the last few years. So I call and talked with one of the techs a week or so ago about totally dialing two of my TP reels. I want them at Pro performance. I. was happy with what he has to say and an hour later my reels are on there way. Keep in mind the cost was of no concern to me.
I just received an email from Quantum Ship. Lews sent them 2nd day air and didn't charge me one cent.. How could anyone ask for better than that. I feel great about it! They really do care.