I first bought an Abu Garcia Silver Max from Dick's sporting goods and it did not work correctly, the spool tension and he star drag were messed up. I sent the reel back in and they gave me another faulty reel in which the spool quit spinning and the star drag was not working. I sent the second reel back and they sent me another one that was faulty with a defective star drag and the spool wouldn't spin. All three of them quit working after one use. It's not me, all of my other baitcasting reels are Lew's and I have had zero problems with them. Abu Garcia'a customer service has been good up until now. I have spoken with their customer service department 3 times in regard to the 2nd reel that they sent and each time they promised a reel tech will contact me but it never happens. I feel like they are avoiding because they keep giving me junk. Maybe they don't make lefty reels with same quality as they do for right hand reels since lefties are not as common. I'm am not pleased at all with Abu Alexia. Anyone else have similar problems with Abu Garcia?
