I know this is an old topic but I wanted to mention something about this in case anyone else makes the same mistake I did and assumed it was the reels issue lol.
I thought my tatula sv sounded geary and wasn’t smooth on the rod either.
i put the line on wrong. I put it UNDER the bar underneath the line guide instead of over it. That’s all it was. ? so check that. Make sure you’ve got the line on right. I didn’t. Lol