There is no way to just fill out the form. My rod has never been registered, it’s 37 years old, bought long before Shimano acquired Loomis and long before rods were registered with a number or an expedited service was offered. Not to mention no receipt or bill of sale to show, the store I bought it from has long been out of business. I have searched for the model and it doesn’t even show up in the database. If not registered it states I must contact Loomis.
This from Shimano
“Fill out this form completely and legibly. Include a copy of your proof of purchase. Send back your entire rod. Many people want to cut the rod to save on shipping costs. Please keep in mind we need to inspect the rod breakage to determine if it will be covered under warranty. If we deem the rod broken outside of our warranty, we will not replace it and you will no longer be able to have it repaired simply at a local shop. Also, we will not accept a rod cut for a guide problem or cut more than twice.
Please note: To be eligible for warranty service on Rod and Reel Combos, you must return both the reel and rod, along with your proof of purchase. We do not sell to dealers without a brick and mortar shop. We will only warranty products sold through our Authorized Shimano Retailers. We will not warranty products
that were purchased through on-line auction sites, i.e. e-bay, since we cannot trace the origin of the”
I appreciate it but I have to wait and hear from Shimano.
I can’t, in good conscience mail it without a return authorization hoping it gets replaced and returned. There has to be a system of tracking to assure it’s authorized for an exchange, received and returned. Otherwise, to me it’s like putting a check in the night deposit hoping it gets to my account.
Additionally, I can have it repaired at a fair price from a vendor here, Delaware Valley Tackle if it wouldn’t be replaced by Loomis. As stated if they receive it and deem it not a warranty replacement they won’t return it, so I’d be out totally. I’d rather have a repaired rod than non at all.
EDIT UPDATE:
Received an email from Loomis and as expected I can send in my rod for repair,,,,,review under the “Limited Lifetime” clause. If they deem it to be a rod failure, it’s replaced. Not a manufacturer failure, no replacement or return of my rod but will offer a rod for $175 purchase…..or I can use the expedited service, send in the label portion of the rod and buy a rod for $150. They don’t say what my money will buy other than a “new rod”.
Rather than paying shipping and chancing a rejection and losing the rod, it’s going to Delaware Valley Tackle to be repaired. I base this on having already purchased a new replacement Edge rod and the quality work provided by DVT.
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