First and foremost, SAVE the receipts when you buy a rod. my entire life, I bought regular fishing rods and just tossed the receipt. that habit kept going after I started to increase my rod-budgets. NOT smart. this was on me. my bad! now I keep everything on a computer file. two computers. work and home.
the shop I used was very much more organized than myself. I gave them my last name, and the date I bought the rod. BOOM. Ethan from the the HookupTackle, emailed me a receipt immediately while I was still on the phone. he didn't want to hang up with me, until I got the receipt in my inbox. I am bringing him some beer, when(if) I drive by to Texas this holiday. great CS from Ethan.
MegaBass rod warranty. very clear parameters, and instructions. original owner, within the first year - no questioned asked rod replacement. the next 2 years, rod is replaced if I pay 60%. (or if I break the freebie, one year rod). you have to have the receipt of purchase (see warning above). it was easy. online form to vent my woes. they ask for honesty, stating they try to learn from our mistakes (paraphrasing). if it was a car-door, tell them it was a car door. they asked for details. right down to the line, and bait. I was honest. 5 days later, I got an email telling me I was clear to send them the broken rod. they allow one additional cut-down of the rod blank to minimize shipping cost. a Dremel with abrasive cutting disc is like a light-saber to a carbon rod. I shipped the short tube for $40, including insurance for the entire rod. oh, I stuffed copies of the email and approval into the tube for clarity as requested.
4 days later, I just got an email with the tracking # for the new rod!! very painless. except the cutting of the rod, and shipping the rod. minor inconveniences..overall it was easy.
I break it again, I ask the question "is it me, or the rod?". it sucks rods break. but this one didn't leave me crying. disaster averted. good, no great CS as well from MB.