HEED THE WARNINGS ON THIS THREAD AND PURCHASE AT YOUR OWN RISK!!! Although I was able to get my money refunded within a reasonable time, it was also my experience that they will not answer the phone. I ordered a rod on November 2, 2019, and waited until the second week of February for my rod to be built and shipped. I couldn’t shake the feeling that I had been had, and felt compelled to request a refund. In my opinion, this company should not be in business.