Same here. Bought a couple spinning rods a few years back, both rods came in two smaller boxes that were hastily taped together. Both arrived with broken tips. Amazon was very good in refunding because I did not want to deal with it again.
All reels I have bought from them came in new condition unless I purposely bought AWD. Like other have said, buy "sold by and shipped from Amazon" or from retailers who are known to sell sporting goods to avoid issues.