I wasn't sure if I would share this story or not. But with so much bad press companies get nowadays for bad customer service, I feel like they deserve to be recognized as well.
So I ordered 2 of The Body Glove mesh rod sleeves from TW in XL size. I already have about 35 of these but needed a few more for a few new rods I got.
When I received them, I opened them up and put them on some rods. I noticed one sleeve seemed a little shorter than the other. Then I compared it to all my other ones that I've had for a while now. Yup, the one sleeve was a little shorter. About 2.5" shorter.
Now, this wasn't a huge deal since it still covered the guides on the rods, but I was curious why the change. I did notice the packaging had changed a little on the one. (one has Brandon Palaniuk and Gerald Swindle on it, the other just Swindle)
So, I email The Rod Glove asking them about it. Almost right away I got a reply from Jim, the owner. He apologized and offered to send me 2 more sleeves for free. I said that wasn't necessary at all, but he insisted. He just asked that I let him know how these new ones worked out. In a few days I received the sleeves. Again, the sleeves I got had the 2 different packaging. And the one sleeve was 2.5" short.
I email Jim again to give him the update with pics, etc. This was his response.
Again, I said it it wasn't necessary. I totally understood how Covid messed everything up, etc...but that I'd accept if he did send me the new neoprene sleeve to check out.
In a few days, I received a package from him. It had 4 of the new Tournament Series Neoprene sleeves (XL) in it (VERY nice sleeves!) and 5 bags of XZone baits (which I've been a big fan of for a while now). Turns out him and his son own/run both companies. I had no idea they were sister companies. Between this package and the first 2 sleeves he sent, that's an $80 value.
I expressed my gratitude to him, telling him he has a customer for life. Talk about TOP NOTCH customer service.
(Only 3 sleeves in this pic because I had opened one already)