Brand new haven't used it once. This is currently my only reel and being from Canada they have brutal shipping times to deliver here. I been talking to them and I feel I should get a replacement but they want me to send it back for repair(which will take another month and a half to get here again) . Almost feels like I'd just be getting a refurbished reel.. Not a great experience for my first abu garcia product.. Not to mention this is suppose to be their best spinning reel..