See, I have to agree about the workers at the Baltimore store. The management, IMO, is top notch though.
Let me explain:
Last winter, my friend and I took a trip to BPS in Baltimore, just for something different to do for the day. We each purchased a combo, lures and line. The reel on my combo lasted for about two trips and then took a crap. I called the store, spoke to the "kid" in the fishing department, and was told to package up the reel (at my cost, with my new line on the reel) and send it to them to be replaced. I decided that this was not good enough for me. I got on the website, emailed the store manager and told him my issue. The next morning, I received an email from the asst. store manager stating that all he needed was my address and he would take care of the rest. Two days later, I received another FULL COMBO in the mail and an email from him asking if I was satisfied. I got to keep the original fishing rod, which was fine, and a whole new combo because they want people to use their product.
That is exactly why I will continue to shop with them. Period.
Wayne
