I ordered a rod that showed in stock but was not. I told them I wanted a refund and they told me it would be 2 weeks. I told them that in was against the law to hold someone's money (don't know it that's true) and I was filing a complaint with PayPal. They told me to hold on a minute, they came back and said that I would have my refund by the end of day. Two hours later I had my refund.