sheaww200571

My point exactly! Why would they even offer to sell you parts when it’s under warranty then turn you down because it isn’t?? Did you not read any of her emails I posted??? She was ready and willing to SELL me parts before I sent her the purchase dates. Then she tells me to contact the company that does their servicing and that I could buy what I need from them. But like I said I can’t get them to return calls or emails. The excuse I got last year may have been from Covid or the “shortages” you speak of but now it’s that my reels are out of the warranty period so they can’t sell me parts to fix them. I don’t know why that’s so hard for you to grasp. Lol

I contacted her by phone and she emailed me this request form. I’m not sure how you can get anything else from this besides what you can clearly read in black and white. They are no longer willing to SELL you parts to fix your stuff UNLESS they are within the 1 year warranty window. At which point you could just send it in and get it fixed for FREE because it’s still under WARRANTY.

That was in June of last year. Now they are absolutely willing to sell you parts for your reel as long as it’s within its warranty period. Which seems completely backward to me, because if it had broke while it was still under warranty why wouldn’t you just send it back and get it done for free..vs buying the part and doing it yourself?

Ok guys just wanted to update you on this. After not being able to get any parts at the time of this posting, I was aggravated and just put those reels in a box in the garage. Fast forward to March of 2022..(8 months later). I was cleaning out the garage seen the box and decided I would call lews up..or actually (Ratter Outdoors) in Columbia South Carolina is who you’ll get now a days. Explained to her the situation and she says oh yes you’ve waited long enough just send me the list you need and I’ll get that to you. So I’m thinking awesome I knew it was just a fluke deal last time when they told me no..so I send her the list of parts I need and she reply’s and says ok now all I need is the purchase dates and I’ll get this stuff sent out. I couldn’t figure out why they’d need that but I went ahead and dug through old boxes and emails to find the purchase dates on the couple reels I needed parts for. I send her the dates and immediately she sends back a generic email with contact info for the repair place they use in Dallas. I was completely confused. I thought she was messing with me. I said what do you mean you literally just said you were about to send them?? She said oh well those reels are out of the warranty period. So basically they will not SELL you parts unless your reel is still under WARRANTY. Unbelievable..I guess the old days where you call lews phone number and ask for the parts guy IN MISSOURI are long gone. I didn’t even reply back. I did leave several voicemails and emails to the repair place but of course I’ve gotten no response. I’m sure they don’t make money selling parts so they’re not interested either. Looks like regardless of how small a problem, If you own lews reels you’re gonna have to send it off and pay their 3rd party service center to get it fixed. One of the reels they wouldn’t sell me parts for because it was too old was a 350 dollar Pro Ti purchased on 7/27/20..just something to think about.

No I didn’t, but I really appreciate the offer! I will just throw these in the garage until I can get ahold of what I need. Surely Lews will start selling again. Thanks again.

Thank you all, I appreciate your time,

Well I got someone on the phone this morning. She basically said the same thing I was told in the email, they are not taking parts orders at this time. She offered to give me the address to send the reel to (which is in Dallas Texas). I asked if I could get a phone number she said she was unable to do so.

Thank you sir. I will give this a shot. I called several times yesterday but have been unable to get anyone on the phone. This is really aggravating considering I have invested several thousand dollars worth of their product and they want me to send my reel off to them for who knows how long for a 2 dollar spring.

Can someone tag DVT in this thread for me to see if he may have the part or have a supplier? I can’t find any info on how to tag someone in a thread. Thanks

I had a little list of parts I was going to order but the one thing I needed the most was a clutch spring. It’s for a Super Duty G (SDG1XHF) I had a few spare springs but in the schematic it looks like that reel both legs of the spring are facing the same way opposed to one facing either direction like other reels I have. It’s the super duty reel that has the flippin switch. I found an old forum on *** I think it was where a guy had a couple break on that same reel so I guess it’s common on them.

I tried lews first, have ordered parts several times from them in the past, got an email saying: “Thank you for reaching out. At this time, we are unable to fulfill part orders. We apologize for any inconvenience. If you would like to send the reel in for repair, that is an alternative option. Thank you for your patience and understanding. We appreciate your support of the Lew's brand!”. So basically saying they have the parts you need to fix your stuff, they just ain’t gonna sell em?

Does anyone know of a retailer or repair shop that sells Lews replacement parts?