Before I share this story, the BPS Extreme has improved greatly over the years but the OPs scenario sounds familiar.
I guy I used to fish with about 10-15 years ago would buy 5 new BPS Extreme rods and reels every year. He was retired and would fish 5-6 days a week, tournaments every chance he could get and travel to any where there was fish in the winter. By the end of the year about 2 or 3 of them would be missing paint, all were having issues of some kind and at least one would be non functional. He would take them to BPS and trade them in during the spring sale. He would bring $500 to the sale and buy the 5 setups, a bulk 100 bag of green pumpkin Zoom lizards, 25 pack of 3/0 worm hooks, and a bulk spool of BPS mono. That would be his only tackle purchase all year. He might get a few baits for his birthday, at Father's day and then again at Christmas but nothing else.
I finally after a few years asked why and he said the Extreme is a one and done reel. Meaning one year of his fishing and it was toast.
One year I asked if I could look at one to see if it could be fixed. When I started to work on it, it was falling apart in my hands. Once apart, I could see what he meant. This reel wasn't meant to last. Also, no parts available from BPS and the repair from them cost as much as a new reel.
I later asked why he didn't invest in better reels that could be repaired and last him longer. He said, it was what he liked and he wouldn't pay any more money for a his combos, even if it saved money in the long run.
He was kind of set in his ways but he could catch fish anytime, anywhere.