I just tried to look at my PayPal account to be sure a large payment was credited to my PayPal Credit account (they offer six months free credit for purchases over $100. I bought a new MacBook Pro last month.). I hit a snag when the log-in page told me to add my mobile phone number for verification.
I don't have, and have never had, a mobile phone. In the past, the PayPal log in pages had suggested adding a mobile phone number for added security, but never said it would become mandatory. Well, now it has, and with no advance notification or warning. And, of course, all the help and contact information is only accessible after you log in. Some web searching shows many others have the same issue. I found two work-arounds that do not work, and no solutions.
I finally found a consumer advocacy page that had some contact info so I sent e-mails to the PayPal CEO and CFO. It also listed the physical address and I'll put a letter in the mail tomorrow. If you've ever had a problem with eBay or PayPal, you know that it is very nearly impossible to find a way to contact a human (PayPal has been sued for it).
ARGH!