I wouldn't base my opinion over which brand is better after only owning one reel from each company. Especially if you aren't overly experienced or familiar with how casting reels work.
I have a Chronarch e5 and it probably casts further than any of my other reels in the small/mid size category (large swimbait reels are a different story). Having a reel properly cleaned/lubed, proper braking, line, lure weight, and rod type would all greatly effect your casting distance.
You mentioned shopping at Gander Mtn. I know that Shimano is notorious for packing their reels full of grease from the factory. I've seen it from the cheap Caenan, all the way up to the high end Metanium/Aldebaran line. They do this so the reels can sit on the shelves for years, and then be taken out and used upon being sold. I know last summer I found a DSG selling a Curado 201G on clearance for $50. I bought it, took it home and opened it up, and the grease inside was caked everywhere and was all dried/gummed up. I'm guessing this reel had sat on the shelf around 6-8 years (I peeled off 5 different clearance stickers from the box). I cleaned and re-lubed the whole thing and it was slinging lures like a champ.
If you feel like your Chronarch is a dud, I, along with many other members on here, will assure you it is not a dud. I highly suggest sending it in to Mike at DVT for a good clean/lube if you are not familiar with how to do this. I've sent him numerous reels over the past few years and he does an excellent job for only around $20 per reel.