I didn't have any issues with them. They have a BBB rating of A+. They are a forum sponsor for another well known bass forum. You can get even better deals by telephoning them & speaking with a sales rep.
I'm not quite sure what exactly you are looking for, but you can pick up a lot of new/used lure lots in the Fishing Flea Market Forum. Also, check out the auction sites. An "off brand" suggestion would be Academy brand lures. Good luck fishing this season.
"Brand new" reels shouldn't have problems, but they can. If you can, take the reel back to where you bought it & have it checked. If you are unfamiliar with reel repairs, DON'T try to fix things you don't know about. PM Mike from DVT (a great forum sponsor here).
Sorry to hear about your injury. Here's hoping for a quick recovery. I'm getting a knee replacement in a few weeks, so I know what you're going through. Good luck.
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