I'll try to make this short. I order a braid power crimp tool from cabelas online. tried it once, and it broke.. Then I think great..now I have to got through then retrurn process.. oh well.
I call. 2 rings. a human being answers. Janice. She doesn't harass with questions and we get right to the point. she's tells me , "i'm so sorry to hear that..let me get you customer service" ok...i'm thinkin now i have to tell the whole story all over again.. but.. wrong..she conferencing me in to Diane..and says"diane, I have Joe on the line and he puchased a defective crimp tool, so can you help him.." Diane says sure and asks me if i would like to get another one or buy something else.. i say , yep I'll take the American Fisherman crimp tool.. no prob, she says "i'll have it shipped to you right away and you can do whatever you want with the defective braid crimper" ....What?!?! I don't have to send it back??? nope.. unbelievable
no automated push key operator, super friendly and completely painless... i was so amazed i had to share.. I'll be shopping more with them in the future..that's for sure.
