I wish my latest and last experience with BPS would've went as smoothly. I went to the Hanover store a few days ago to buy a few things . Well one of things I picked out was a white Columbia fishing shirt for th upcoming summer. Well as I'm standing watching the clerk remove security tags I noticed black stains on on of the sleeves. So I said to the cashier. Can I just go right there and grab another one and swap them, mind you this shirt hasnt even been rang up yet. Well the cashier says it will be best to just pay for it then handle it with customer service. Alright so I pay and walk straight to customer service, not even leaving the store. On my way there I went to grab another shirt to exchange when I realized they only had the one in my size. Ok well I would like to get my money back which I just paid in cash about two minutes prior. So they proceed to ask me for a drivers license, which I left home in my work pants on the bedroom floor( which is totally my fault). Well they tell me they can't give me my money back without a drivers license bcause I might be pulling something shady. Now I had a bag with well over $200 worth of stuff I just bought and I was trying to return a $30 shirt. The main manager who's name is David tells me he can't give me my money back for the shirt, that I had to go home( which is 20 miles one way to get my license. So now it's going to cost me $10 worth of gas the return this shirt. That was stained from the beginning. All the time I was telling them that I know my drivers license # and I would give it to them, also I just put it on my rewards card. Which again he said too bad. Well that's when the stuff hit the fan and I had to act like an idiot, but he did give me my money back for the shirt but he made me curse and act like a fool before he did so. Well they just lost an above average spending customer, I won't give that sorry excuse of a store another penny. I went right home hit up TW and had a nice clean shirt three days later. Since BPS has become a brick and mortar store they're customer service has suffered.