I recently damaged the spool on my tournament speed spool (trying to remove the bearing on the spool shaft) and was in need of a replacement. I tried calling lews but their phones were busy, so on my way back to school I stopped by their headquarters in Springfield, Mo. I asked them how much a spool would cost and was told it would be $40. Then, the girl at the front desk had a reel tech come and look my reel. I showed him the spool and told him how I damaged it. He told me that he didn't think it was the spool and he would go take a look at it. He came back about 10 minutes later and gave me my reel with a new spool. My reel then felt good as new. I thanked him and he started walking off. I stopped him and asked how much I owed them and he told me nothing.
Thank you lews for the excellent customer service, especially since I am currently strapped for cash.