I too am glad you are ok, that must have startled you at best!
aarp, leading ranger dealer in area, everyone is dropping the ball here.
I would be highly peeved. I personally would blow up phones until work was completed. That's how I handle things, lean on, lean , lean on, pound them , pound them. then Great job! thanks for your efforts!
I have found people/shops/insurance will put you off as long as they can or until you get ticked. JMO