I have had a great and one not so good customer service experiences in the last month. Both fising related.
First the not so good ........... well maybe it was OK, but not as good as I would have hoped of. I don't know if any of you remember or not, but I made a post about a Team All-Star rod that's guide insert had popped out. I took everybodies advise and and called All-Star (Shakespeare) and asked them to send me the whole tip top guide and I would replace it myself instead of me paying for shipping there along with sending them a $20 check. So I called their customer service line and talked with an absolute idiot. I think he had NO idea what I was even talking about. I think is answer to every question was, "Send it in". I called for three days straight at various times of the day and got the same idiot everytime. After the 3rd time I just started hanging up. Dodgeguy I think it was told me to email them and has had ood service that way. So I did. I got a response the next day and it said my guide was in the mail. This was around Dec. 20 or so. I went out of town for Christmas and New Years and expected the guide to be there by the time I got back. Nope. I just got it late last week.
Now for the GREAT. I emailed Shimano because I saw a hat on their website that I wanted, but I saw no place to order it. They emailed me back that evening and said the hat was on it's way .......... FREE. I know it's not a real big deal to some, but it's a big deal in my book. I was already very fond of Shimano products, but after this I am a Shimano customer for life.
BTW LBH, I know you don't want to hear this, but you need to stock up on Strike King Series 4S crankbaits in Firetiger (13). Those big Fork bass love'em. I think all the bass my dad and I caught over 5 lbs came off this crank including the 10-8. The best part about it is we got them at Cabela's in the clearance bin for $1.19 a piece (as I recall) the night before we left.