I'm 31 and have been fishing Shimano reels since I was 11. Never the first dud. Nothing has ever broke or needed replacing. Sold a 16 or 17 year old Chronarch last summer that still felt better than most brand new $200-$250 reels. It was never serviced other than a couple of drops of oil a few times. Keep in mind though that all of my Shimanos have been mid to high end models. I bought a couple of Citicas once but all others have been Curados, Chronarchs, Calcuttas, Cores, Stradics, Saharas, and Saros models. I have used but never owned some of the lower end reels and they were junk. Not saying that a quality reel can't be bought in that price range but the difference isn't even comparable. You get what you pay for. I buy rods and reels that make combos weighing 10 or 11 ounces to give me the highest amount of sensitivity possible and to compensate for my lack of talent. It takes alot of dough to get one that weighs that but there are times when I'm in the back of the boat and my partner and I are fishing the exact same set-up except he's using a $100 rod and reel. I will be catching fish and he can't get a bite. My personal opinion is that he can't feel the subtle strike with his Snoopy combo. It's the only thing it can be because he is just as good if not a better angler than I am.
I think alot of times people buy cheap rods and reels, ride around with them in the back of their truck, and leave them outside all winter and are shocked that it didn't last two years. This is not just Shimano, I mean all brands and as someone else mentioned before most people just look for something wrong with a brand just because they don't use them.
Just my two cents