I just wanted to follow up on this post to give credit where credit is due.
After an extended period of these rods sitting on the work bench in my garage and making my heart hurt every time I looked at them I decided to go ahead and get with the respective companies - *** and Phenix - to get the information about warranty replacement ("Oops", in *** nomenclature). I called both companies and both were extremely responsive, understood the problem, and instructed me to go ahead and cut the rods down to lower the shipping cost, and ship them back for warranty replacement. No RMA numbers, no nothing, just ship 'em back and we'll take care of you.
Easy peasy... or so I thought.
I went to The UPS Store with both rods in hand, pre-packaged in rod tubes, and ready to ship. They did the typical measuring out, weighing, etc. and quoted me the price to ship both rods. We clarified which rod was destined for which destination, I paid, took my receipt, and headed home happy to have them shipped off and eager to find new replacement rods on my doorstep in the next few weeks.
Early in the morning on Monday, Ricky from *** called and left a voicemail on my phone. He had a rod, but it was a Phenix Recon and he was wondering what he was supposed do with it. I just shook my head - The UPS Store had placed the wrong labels on the tubes and shipped them out to the wrong manufacturers. As luck would have it, just when I got done listening to Ricky's voicemail the "GMail" app on my smartphone went off notifying me that I had a new email. It was the UPS shipping notification that a rod had arrived at Phenix, in California. They undoubtedly were going to open that tube and see the *** *** rod in there.
I called Ricky at *** back and explained what probably had happened with the mistaken shipping. He was completely understanding about it and said that while it wasn't typically their policy that he would ship me out a new rod to replace the old one if I could provide the receipt for it. A few minutes later I had the email receipt from TW in his email inbox and he replied that he'd have a new rod shipped out, ASAP. Think about that, he's shipping me a brand new rod without any proof that I have a broken rod out there somewhere! That is serious customer service! His only request was that I ship them the broken *** rod once I received it back from Phenix.
The next step was to call Phenix and explain the issue to them. Alex with Phenix answered and was also totally understanding of the problem. He actually got a good laugh at my expense when I recounted the story of the door slamming shut on two of my sticks. He said he would have probably just crawled into a corner and cried. I agreed that that seemed like the best course of action at the time. Alex with Phenix actually offered to not only replace my rod under their warranty policy but to ship the mistakenly shipped *** rod directly to *** instead of shipping it back to me, then me shipping it to ***. Totally, totally awesome. It's just another sign that these guys are willing to go above and beyond the call of duty for their customers.
In the end, it's pretty much like I said in the OP. It's a little over $100 out of my pocket since it was my fault they were broken (plus cost to ship there and back...) and both *** and Phenix went way, way above the call of duty to ship me replacement rods. Neither company even has their own broken rod in-hand and they both were willing to trust me and take care of me. Now I have a Phenix Recon C714 and a *** 7'1" M inbound to my door step!
Both *** and Phenix have earned a customer for life. My next rod acquisitions are going to be a Phenix M1 and a *** ***, later on this year. I just wanted to update this post to let everybody know what kind of customer service these guys are putting out there. It's top level, and these guys really deserve a look if you haven't already tried them out.