My experience with Gander Mountain went something like this....On Friday night a few weeks back I went to Gander Mountain to get a Humminbird depth finder. I knew which one I wanted, so the salesman checked to see if they had it, which they did. Also ended up buying the Navionics maps to go with it. When I got home I was going to get the instruction book out and read thru it to get ready to install it on Saturday. I opened the box and no humminbird unit. GPS unit was there along with all cables and transducer. I was sick as the store is 50 miles from me. After the shock wore off, I went about searching for the receipt....no where to be found. (Later found out he never gave it to me) So here I am....just dropped a grand or so on a depth finder and I have an empty box with no reciept. Needless to say I was sitting in parking lot before they opened on Saturday morning. Long story short, they gave me a box with one in it, printed me a new receipt, gave me 2 spinning reels and 2 hats for my trouble. Customer service was super. But the story doesn't end there......Week or so went by and I went to update it. Installed the sd card into the unit and it wouldn't pop back out. Put the navionics sd card into the other side and it wouldn't pop out.....I was not happy. > Did some searching on a humminbird forum and the Navionics map card wouldn't work in my unit anyway and was told I needed to send the unit back to humminbird for the sd card problem. Long story short again.....I called Gander Mountain and explained the situation and that I didn't think I should have to send it back to humminbird. They told me to bring it back along with the wrong navionics card. They exchanged it all and I was on my way.... again. Hopefully all is good now.
So all I can say is that the Gander Mountain store in Evansville, IN has super customer service. I agree those things shouldn't have happened and I blame the initial problem on the salesman being new and not familiar with the humminbird units. They made a bad experience a lot better than it could of been or at least better than I figured it was going to be.
